Fleet Quality Technician at Coco

Laos

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$80,000 – $90,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, LogisticsIndustries

Requirements

4–6+ years in hardware operations, fleet maintenance, or field engineering with a focus on mechanical and electrical systems
Deep experience troubleshooting mechanical, electrical, and IoT (connectivity/sensor/data) issues
Strong systems thinking mindset—you see the big picture and design processes to solve root causes, not just symptoms
Independent, self-motivated, and solution-oriented—you don’t wait to be told what’s broken
Excellent communicator with the ability to work fluidly across technical and non-technical stakeholders
Familiarity with SQL, JIRA, inventory systems (e.g., Oracle ERP), and basic data analysis to spot trends and validate fixes
Comfortable in fast-moving environments and field-based problem-solving scenarios

Responsibilities

Serve as the technical lead during robot deployments, identifying and resolving mechanical, electrical, and software integration issues in real time
Own the root-cause analysis and resolution process for fleet quality issues that impact launch success or fleet uptime
Design and implement scalable SOPs, tools, and diagnostics for frontline teams to reduce downtime and improve serviceability
Collaborate with Engineering, Supply Chain, and Field Operations to close the loop between product issues and fixes
Provide structured feedback to Product & Engineering teams and help pilot new hardware, software, or process changes in the field
Build lightweight dashboards, diagnostic logs, and technical documentation that can be adopted across teams

Skills

Mechanical Systems

Electrical Systems

IoT

Hardware Troubleshooting

Root Cause Analysis

SOPs

Dashboards

Diagnostic Tools

Technical Documentation

Field Engineering

Fleet Maintenance

Coco

Food delivery service from local restaurants

About Coco

CocoDelivery.com is a food delivery service that connects customers with local restaurants, ensuring faster, hotter, and fresher deliveries. It features a transparent pricing model with a single delivery fee, avoiding hidden costs that are common in the industry. The company also supports local restaurants by helping them reach a wider customer base, while operating with a commitment to zero emissions, appealing to environmentally conscious consumers. By charging a delivery fee shared with restaurants, CocoDelivery.com aims to maintain lower fees and generate profits through high order volume.

Santa Monica, CaliforniaHeadquarters

2020Year Founded

$40.4MTotal Funding

SERIES_ACompany Stage

Food & Agriculture, Social ImpactIndustries

501-1,000Employees

Risks

Dependency on Uber's platform may lead to loss of direct customer relationships.

Technological challenges in partnerships could delay delivery improvements.

Reliance on robotic systems may face public resistance and technological malfunctions.

Differentiation

Coco promises faster, hotter, and fresher deliveries than competitors.

The company operates with a zero-emissions model, appealing to eco-conscious consumers.

Transparent pricing with no markups or tips sets Coco apart in the delivery industry.

Upsides

Partnership with Uber Eats expands market reach and customer base.

Advancements in AI and robotics reduce operational costs and increase efficiency.

Growing demand for sustainable delivery aligns with Coco's zero-emissions promise.

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