Fleet Manager at Caterpillar Inc.

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Heavy Equipment, Product SupportIndustries

Requirements

Customer Focus (Working Knowledge): Communicates the importance of customer needs/expectations and commits to resolving them; researches and verifies customer needs; solicits feedback and acts on improvements; links organizational objectives to customer needs; meets regularly with customers
Service Excellence (Working Knowledge): Provides excellent quality of service; resolves common customer problems; responds to unexpected requests with urgency; provides direct service; documents complaints timely
Effective Communications (Working Knowledge): Delivers helpful feedback without offending; listens to feedback non-defensively; makes oral presentations and writes reports; avoids inappropriate jargon; considers non-verbal cues
Problem Solving (Working Knowledge): Identifies and documents problems and alternatives; understands stakeholder perspectives; develops techniques for assessing information; analyzes risks/benefits of approaches; uses fact-finding and diagnostic tools
Relationship Management (Working Knowledge): Knowledge of techniques to establish and maintain relationships

Responsibilities

Assigning Field Service personnel to client accounts to maintain customer satisfaction and efficiently utilize resources, ensuring skill sets meet client needs
Assisting the sales team as a technical resource during the sales cycle for national or major accounts
Assisting in contract or service agreement negotiations as needed
Gathering information on customer support issues and reporting trends to engineering for product revisions or enhancements
Establishing guidelines and defining standards for on-site technical support
Tracking service requests from initiation to completion and monitoring staff performance to ensure guidelines are met consistently
Managing on-site fleet and operational support for customer solutions

Skills

Key technologies and capabilities for this role

Fleet ManagementField Service ManagementCustomer SupportService Agreement NegotiationTechnical Sales SupportPerformance MonitoringCustomer SatisfactionTrend Analysis

Questions & Answers

Common questions about this position

What is the employment type for the Fleet Manager position?

The position is full time.

Is this Fleet Manager role remote or on-site?

This information is not specified in the job description.

What key skills are required for the Fleet Manager role?

The role requires working knowledge of Customer Focus, Service Excellence, and Effective Communications.

What is the company culture like at Caterpillar Inc.?

Caterpillar emphasizes a global team that cares about each other, innovation, problem-solving, and building sustainable communities.

What makes a strong candidate for the Fleet Manager position?

Strong candidates demonstrate working knowledge in customer focus by resolving needs and soliciting feedback, service excellence by providing excellent service and resolving problems urgently, and effective communications by delivering helpful feedback and listening without defensiveness.

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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