Collections Representative
Owens & MinorFull Time
Entry Level & New Grad
Candidates must have experience as a Senior/Operations Manager in FinHealth/Collections/Recoveries. A deep level of knowledge on lending products, customer affordability assessment, and potential vulnerabilities is essential. Experience managing Team Managers and understanding of disciplinary and grievance matters is also required.
The Operations Manager will lead teams working on financial difficulties, supporting and coordinating their work. Responsibilities include managing Team Managers, building successful teams, achieving professional development goals, organizing people, acting as an escalation point, and addressing service challenges or risks. The role involves fostering a culture of accurate and efficient work, risk awareness, and customer focus while meeting regulatory requirements and influencing product evolution.
Digital-only banking platform for consumers
Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.