Financial Center Manager III - Wicker Park at Fifth Third Bank

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Demonstrate and maintain a working knowledge about Fifth Third's products, services, processes, and internal resources
Consistently use the consultative sales process to proactively identify financial needs and recommend solutions
Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling ethical behavior
Identify, assess, manage, monitor, and report risks of all types while operating within the Bank's risk appetite

Responsibilities

Lead and coach a team that drives consistent operating rhythms, customer onboarding, ongoing relationship management, and a memorable customer experience
Deliver an integrated book of business strategy ensuring all customers receive a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive support
Lead by example in using the consultative sales process to identify financial needs of current and prospective customers and recommend appropriate solutions
Source, develop, coach, and lead a team that reinforces Core Values and business strategies
Drive the growth of the small business book of business for the Financial Center
Provide direction and oversight to sales and service support, daily operations, and staffing needs to ensure high quality
Deepen Consumer and Small Business customer relationships by providing a memorable customer experience
Cultivate a One Bank culture that proactively collaborates with business partners
Participate in activities that benefit the communities served
Promote business growth through development of deposits, assets, fee-based services, and retention of new and existing consumer and business customers
Provide supervisory responsibilities for employment (team leadership)

Skills

Leadership

Team Coaching

Relationship Management

Consultative Sales

Customer Experience

Business Development

Operations Management

Sales Strategy

Customer Onboarding

Financial Needs Assessment

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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