Field Technician at TSMG

Palo Alto, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Familiarity with various testing techniques and great hardware troubleshooting skills
Hardware troubleshooting, installation and warehouse management
Familiarity with vehicle parts, computer parts, camera parts, PCB etc
Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business
Comfortable with a rapidly-changing environment
Strong problem-solving skills and excellent attention to detail
Able to work independently, motivated, proactive attitude with a passion for learning and creative problem-solving
High School or equivalent (B.E, B.Tech - Preferred)
2-3 years of relevant work experience
Ability to travel, often on short notice
Clear driving record (MVR) and ability to operate motor vehicles
Expert knowledge of and experience with Hand tools, light power tools, Types and application of hardware, Measuring tools and techniques, Basic automotive repair
Understanding of wiring diagrams (preferred but not required)
Electronics repairs (preferred but not required)
Basic knowledge of Linux (preferred but not required)
Working knowledge of Ticketing systems, Gmail and Google Calendar, Basic spreadsheet tasks (Google Sheets, preferred)
Moderate to advanced automotive repair
Skills with ability to assemble equipment, part maintenance and replacement, refurbishment (terrestrial, Aerial and other hardware tools/platforms)
Handling & operating hardware equipment, tools (mechanical tools, soldering irons, etc) & safety gears
Skills to manage forklift (added asset)

Responsibilities

Assembly and disassembly of systems in-house and in-field on vehicles etc
Troubleshooting and replacing various computer and camera components
Remote support for vehicle fleet, including walking operators through system function tests and collecting relevant data over the phone
Support engineering teams with test and data collection projects
Provide support & Repair: Follow the guidelines as given in the helpdesks to repair all vehicles coming for repair locally or by remote support
Refurbishment: Ensure the refurbishment is done for all the parts
Prototyping and testing advanced Client-designed equipment such as high-resolution cameras, mechanical frames, cables and overall geolocation equipment
Train technicians to support all new camera systems once they are formally rolled into operations
Assembling, testing and repairing hardware of proprietary Street View systems
Troubleshooting and replacing various proprietary computer and camera components
Remote support for SV systems, including walking operators through system function tests and collecting relevant data over the phone or video conference

Skills

Key technologies and capabilities for this role

hardware troubleshootingequipment assemblysolderingforklift operationPCB handlingwarehouse managementprototypingtesting techniquescamera componentsmechanical toolsremote supportgeolocation equipment

Questions & Answers

Common questions about this position

What education and experience are required for the Field Technician role?

A High School diploma or equivalent is required, with B.E or B.Tech preferred, along with 2-3 years of relevant work experience.

Is travel required for this position?

Yes, the ability to travel, often on short notice, is required.

What are the key skills needed for this Field Technician job?

Key skills include hardware troubleshooting, installation and warehouse management, familiarity with testing techniques, excellent interpersonal and communication skills, strong problem-solving, and attention to detail.

What tools and expertise are expected?

Expert knowledge of hand tools, light power tools, hardware types and applications, measuring tools, basic automotive repair, and forklift operation as an added asset is expected.

What makes a strong candidate for this Field Technician position?

A strong candidate has a clear driving record, ability to work independently with a proactive attitude, comfort in a rapidly-changing environment, and preferred knowledge of wiring diagrams, electronics repairs, Linux, and ticketing systems.

TSMG

Specialized data collection for tech companies

About TSMG

TSMG specializes in data collection services, primarily supporting tech companies in Europe and North America. The company manages complex data collection projects, providing comprehensive support that includes recruiting participants and handling logistics. TSMG works with Fortune 500 clients to gather large volumes of accurate and diverse datasets, which are essential for improving AI systems. What sets TSMG apart from its competitors is its ability to assemble and manage high-performing teams, ensuring that projects are executed efficiently and tailored to meet specific client needs. The goal of TSMG is to empower its clients by delivering high-quality data that enhances their operational intelligence.

Warsaw, PolandHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Consulting, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging startups offer innovative data solutions at lower costs, threatening TSMG's market share.

Rapid AI advancements may require TSMG to invest in new tools and training.

Stringent data privacy regulations in Europe could increase TSMG's compliance costs.

Differentiation

TSMG offers end-to-end data collection services for Fortune 500 companies.

The company excels in recruiting and managing high-performing teams for complex projects.

TSMG provides tailored solutions by understanding and addressing specific client needs.

Upsides

Growing demand for AI training data boosts TSMG's data collection services.

Remote work expands the talent pool for TSMG's recruitment outsourcing services.

AI integration in travel management enhances service efficiency and personalization.

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