Field Service Technician (Power) - Birmingham, AL at Stryker

Birmingham, Alabama, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment
Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need
Strong interpersonal and communication skills
Ability to work independently in a fast-paced environment and often stressful working conditions
Highly organized and able to prioritize tasks
Special attention to details
Ability to present ideas and results in logical manner
Experience with highly sensitive customer interactions and an understanding of the importance of customer relations
Must be self-motivated, self-reliant and able to work with little supervision
Must have an outstanding driving record
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity
Strong time management skills, ability to manage multiple functions and adhere to daily deadlines
Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects
Ability to remain standing and/or walking for an extended period of time
Maintain professional appearance, work ethic, and attitude required by Stryker and our customers
Proficient in Microsoft Office Applications
Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc
Excellent teamwork, coordination and collaboration skills
Minimum of 3 years technical service or equivalent experience preferred
Bio-medical equipment maintenance, repair and installation experience preferred
Proficient with Microsoft Office (computer software) and adaptability to learn company software
Must be able to explain and generate detailed guidelines and procedures
Willing to spend most weekdays traveling
Capable of successfully communicating with customers
Strong documentation skills

Responsibilities

Traveling between hospitals based on assignment of service requests
Troubleshooting and resolving customer and product issues
Building positive relationships with Stryker customers, peers, and internal partners
Documenting service results in order to maintain accurate quality records

Skills

Key technologies and capabilities for this role

troubleshootingproblem solvingcustomer relationship managementdocumentationfield servicemedical equipment repairanalytical skillscommunication

Questions & Answers

Common questions about this position

Is this position remote or office-based?

The role is field-based, involving traveling between hospitals based on service requests.

What are the key skills required for this Field Service Technician role?

Key skills include strong interpersonal and communication skills, ability to work independently in a fast-paced environment, highly organized with strong time management, attention to detail, and analytical problem-solving.

What is the work environment and culture like for this position?

The environment is fast-paced with constant travel, requiring the ability to solve complex problems while maintaining strong relationships in stressful conditions.

What travel or schedule flexibility is expected?

Candidates must be willing to spend most weekdays traveling and work overtime, overnight, and weekends as per customer needs.

What makes a strong candidate for this Field Service Technician position?

Strong candidates are self-directed initiators, collaborative partners, analytical problem solvers, goal-oriented, and meticulous documenters who thrive independently with excellent customer relations and problem-solving skills.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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