Field Service Technician - Detroit, Michigan Metro area at CVS Health

Michigan City, Mississippi, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, RetailIndustries

Requirements

1+ years of hands-on experience with troubleshooting hardware, maintenance, and repairs
Valid Driver’s License with no major violations
Willingness to drive between CVS locations within Detroit, Michigan Metro (Reside in the territory supported)
Available to work days, nights, weekends, holidays
Ability to lift 75lbs+ and occasionally work on a ladder
Available On-Call 24 hours
High School diploma or GED

Responsibilities

Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems
Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision
Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity
Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions
Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed
Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers
Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures
Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders
Maintains a troubleshooting tracking log ensuring timely resolution of problems

Skills

POS systems

pharmacy systems

photo kiosks

inventory management

troubleshooting

hardware upgrades

software updates

equipment installation

technical support

network connectivity

PCs

servers

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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