[Remote] Field Service Specialist at Zoetis

Alabama, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Veterinary, Agriculture, PoultryIndustries

Requirements

Associate's degree in Electro/Mechanical Systems or related curriculum and/or a bachelor’s degree in poultry science or related field from an accredited institution (experience may be considered in lieu of educational requirement)
Normally requires 1-5 years of related experience
Bilingual (English/Spanish) preferred
Proven Mechanical Aptitude
Proficient organizational skills
Self-motivator and self-starter
Strong critical thinking, problem-solving, judgment, and initiative
Effective communication skills to interact directly with multiple levels of customer management
Basic computer skills using Word/Excel/Outlook
Proven skills in interpreting and communicating Hatchery Air Plating Program results
Ability to work in a hatchery environment with exposure to potentially hazardous conditions, heat, and humidity
Available for Inovo Device Support during hatchery operating schedule, including on-call rotation every other weekend for emergency calls
Ability to lift more than 25 pounds
Willingness to travel 60-80% of the time, with 30% overnight

Responsibilities

Perform scheduled Preventive Maintenance on all assigned Biodevices
Provide electrical/mechanical support and perform emergency repairs as needed
Understand and follow Electrical Schematics
Participate in Territory After-Hours Support and Repairs
Handle all communication with assigned hatcheries as the Zoetis Field Service Technician
Complete all relevant reporting forms and procedures, including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance within assigned time
Manage the Hatchery Inovo Process on behalf of Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries
Manage the Zoetis Operator Training Program for 25+ people (customer employees)
Facilitate the vaccine and sanitation preparation program for all Zoetis Devices
Support and conduct the execution of the Zoetis Process Evaluation Program
Collect and report all important information within the Zoetis Fieldaware System
Follow all safety/precautionary procedures
Maintain regular communication with supervisor
Other Duties as Assigned

Skills

Key technologies and capabilities for this role

Preventive MaintenanceElectrical SchematicsMechanical RepairEmergency RepairsCustomer ServiceOperator TrainingField ServicePoultry HatcheryInovo ProcessFieldaware System