Field Service Engineer - US East at Alamar Biosciences

Fremont, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, BiotechnologyIndustries

Requirements

Positive “can do” attitude
Adaptable self-motivated person with an attention to detail
Bachelor’s degree or equivalent in related field (prefer 1-3 years of field-based experience in bio-tech industry)
Exceptional ability to communicate across all organizational levels, including executives
Pragmatic thinker with a clear and effective approach to problem-solving
Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
Demonstrated technical skills including ability to diagnose electrical, electromechanical and fluidic sub systems
Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
Desire, ability, and willingness to travel from home location to customer sites throughout South East, Eastern US, and beyond when needed, with possibility of some global travel
Easy access to major airport plus willingness and ability to travel on short notice
Preferred location: Baltimore, MD

Responsibilities

Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s ARGO platform in customer facilities
Provide exceptional levels of remote and on-site customer support throughout east, south east US, and beyond
Initiate and cultivate positive relationships with customers and colleagues
Address customer requests rapidly including documenting in CRM system
Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
Provide valuable Voice of Customer insights to inform product improvements
Create and refine scalable customer support processes which allow for future growth
Create / review technical work instructions, manuals, and bulletins

Skills

Key technologies and capabilities for this role

Field ServiceInstrument InstallationPlanned MaintenanceCorrective MaintenanceInstrument UpgradesCustomer SupportProteomic AnalysisLaboratory EquipmentTravel Readiness

Questions & Answers

Common questions about this position

What is the location and travel requirement for this Field Service Engineer role?

This is a field-based role focused on the east and southeast US, with a preferred location in Baltimore, MD. It involves daily activities in customer laboratories and travel by car, train, and air to customer sites, requiring easy access to a major airport and willingness to travel on short notice.

What are the key qualifications and skills required for this position?

Candidates need a Bachelor’s degree or equivalent in a related field, preferably with 1-3 years of field-based experience in the biotech industry. Essential skills include a positive 'can do' attitude, adaptability, self-motivation, attention to detail, exceptional communication across all levels, and pragmatic problem-solving.

What is the compensation for this Field Service Engineer position?

This information is not specified in the job description.

What is the company culture like at Alamar Biosciences?

Alamar seeks collaborative, driven, intellectually curious people committed to solving complex challenges, with a culture that rewards accountability and cross-functional teamwork to enable breakthrough thinking.

What makes a strong candidate for this Field Service Engineer role?

Strong candidates have a positive 'can do' attitude, biotech field experience, and the ability to build customer relationships while collaborating across teams; as an early hire, demonstrating adaptability and process-building skills will help make a meaningful impact.

Alamar Biosciences

Develops technology for protein detection and measurement

About Alamar Biosciences

Alamar Biosciences focuses on the study of proteins, known as proteomics, to enhance disease detection and treatment. The company has created NULISA™, a technology that can detect and measure proteins in the human body with high sensitivity and a wide range. This allows researchers and clinicians to profile clinically relevant protein biomarkers, which are essential for developing new diagnostic tests and treatments for various diseases. Alamar's ARGO™ system complements NULISA™ by providing a fully automated, high-throughput platform for precision proteomics. Unlike competitors, Alamar's technology simplifies the process, reducing the need for extensive technical expertise, making it more accessible to clients. The goal of Alamar Biosciences is to improve our understanding of proteins in health and disease, ultimately leading to better early detection and treatment options.

Hayward, CaliforniaHeadquarters

2018Year Founded

$225.7MTotal Funding

GRANTCompany Stage

Biotechnology, HealthcareIndustries

51-200Employees

Benefits

401(k) Company Match

401(k) Retirement Plan

Performance Bonus

Company Equity

Risks

Increased competition from Olink and SomaLogic may impact Alamar's market share.

Scaling production in Europe and APAC could strain resources and affect quality.

Regulatory hurdles in new regions may delay product launches and affect revenue.

Differentiation

Alamar's NULISA™ technology offers unprecedented sensitivity in protein detection.

The ARGO™ system automates high-throughput proteomics, reducing the need for technical expertise.

Alamar's focus on early disease detection sets it apart in the biotechnology field.

Upsides

ISO 13485:2016 certification boosts Alamar's credibility in the medical device industry.

European expansion with Milan headquarters enhances market reach and client service.

$10M investment accelerates Alzheimer's diagnostics development, strengthening Alamar's market position.

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