Field Service Engineer - Scotland at Thermo Fisher Scientific

Hemel Hempstead, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Research, Laboratory Equipment, Life SciencesIndustries

Requirements

HNC qualification or equivalent experience in mechatronics, electronics/engineering or other applicable experience in a high-tech environment
Analytical troubleshooting and problem-solving abilities
Excellent hand-eye coordination and manual dexterity
IT skills
Driving license required
Excellent interpersonal skills in English, verbal and in writing
Independent, service-minded and educational approach towards customers
Highly organized, in control of administrative work including service reports and customer queries, even in high-paced field environments
Strong team contributor, able to work remotely and connect with colleagues
Commercial attitude
Proactive interest in staying up to date with trends in technology and IT
Self-starter who likes to be challenged

Responsibilities

Performing field service activities, including on-site installation, validations, preventive maintenance and system repairs
Solving a broad range of problems of varying scope and complexity
Coordinating your own work schedule with direct colleagues, service operations and management
Instructing customers in the use of instruments to ensure safe and effective operations
Providing proactive and responsive technical telephone and email support
Producing timely and accurate reports of activities, e.g., service reports and expense reports
Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
Providing sales leads to account manager
Providing feedback to support teams for correcting system documentation and updating procedures
Performing all service activities in line with internal rules and customer regulations
Assuring responsive telephone support and diagnostics, as well as on-site services

Skills

Field Service

Installation

Preventive Maintenance

System Repairs

Diagnostics

Biological Safety Cabinets

Centrifuges

CO2 Incubators

Freezers

Validations

Troubleshooting

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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