Field Service Engineer - Sacramento at Expedia

California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

1+ years of field service experience preferred
Associate degree or Bachelor’s Degree in electrical or mechanical Engineering, or other scientific degree preferred
Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment
Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams
Experience with Laboratory Information Systems/networking instrumentation preferred
Physical requirements include the ability to lift 50lbs
Up to 80% travel may be required to meet customer needs
Must possess a valid driver’s license
Located in or near the Sacramento, CA area
Energy, drive, passion for serving customers, growth mindset, love of continuous learning, appreciation for diverse perspectives

Responsibilities

Provide world-class service to customers by performing preventative and corrective maintenance for Epredia instrumentation
Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments
Manage service call scheduling, parts inventory, and other administrative necessities
Build trust-based relationships with customers
Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing, and Sales
Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement
Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal

Skills

Key technologies and capabilities for this role

TroubleshootingElectromechanical InstrumentsPreventative MaintenanceCorrective MaintenanceService SchedulingParts InventoryCustomer Service

Questions & Answers

Common questions about this position

What is the location requirement for this Field Service Engineer role?

This is a field position with the ideal candidate located in or near the Sacramento, CA area, involving up to 80% travel.

What skills and experience are required for this position?

Preferred qualifications include 1+ years of field service experience, an Associate or Bachelor’s degree in electrical or mechanical engineering or related field, ability to diagnose and resolve issues on electromechanical instruments, read schematics and diagrams, and experience with laboratory information systems. Physical ability to lift 50lbs is also required.

What are Epredia's core values and company culture like?

Epredia emphasizes a collaborative, diverse, fast-paced environment with core values of People (win as a team), Customer (customer-centric solutions), Results, Continuous Learning, and Innovation.

What does a typical day look like for this role?

In this highly autonomous field role, you will spend most of your time with customers performing preventative and corrective maintenance, troubleshooting electromechanical instruments, managing service calls and parts inventory, building customer relationships, and providing feedback to internal teams.

Is there a salary or compensation mentioned for this position?

This information is not specified in the job description.

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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