Field Service Engineer (Government) at AT&T

Orlando, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Government, Telecommunications, Public SectorIndustries

Requirements

U.S. Citizen and pass the DHS Employment Eligibility Verification process
Public Trust clearance
Associate degree in a related technical field (preferably Electronic Technology or Communication), or in absence of degree, minimum of 5 years’ experience working with the COTHEN system
Minimum of 5 years of experience with HF/ALE tactical communications in both facility and field environments
Experience with installation of HF system infrastructure, ancillary equipment, antennas, report preparation, testing/troubleshooting, programming, and operations & maintenance
Able to lift over 30lbs without restriction to perform duties

Responsibilities

Provide subject matter expertise and oversight for technical support services
Perform on-site configuration, preventive maintenance inspection (PMI), troubleshooting, maintenance, repair, and support services for COTHEN equipment at the Primary Operations Center/NLECC facility
Coordinate work planning, scheduling, and execution for maintenance and repair services
Facilitate and coordinate 3rd party depot-level maintenance and repair services for components not repairable on-site
Provide software, hardware, and system engineering, evaluation, installation, configuration, integration, corrective and preventative maintenance, and support services for COTHEN fixed antenna sites
Conduct comprehensive site surveys and evaluate proposed sites and equipment for integration into the COTHEN HF Network
Provide on-site corrective and preventative maintenance and repair services for subscriber equipment at aircraft, vessel, and RCC sites
Support configuration, maintenance, and repair of CBP and non-CBP HF subscriber radios and remote communications consoles (RCCs)
Perform product evaluation services for subscriber radios and RCCs considered for network integration

Skills

Key technologies and capabilities for this role

Network AdministrationRoutersSwitchesWireless Access PointsTroubleshootingConfigurationPreventive MaintenanceHardware RepairSoftware EngineeringSystem EngineeringNOCIP StackSLA Management

Questions & Answers

Common questions about this position

Is this position remote or does it require on-site presence?

This position requires office presence of a minimum of 5 days per week and is only located at the customer's site in Chandler, Arizona. No relocation is offered.

What experience is required for this role?

A minimum of 5 years of experience working with the COTHEN system is required. In absence of an Associate degree, 5 years’ experience working with the COTHEN system is needed.

What is the salary for this Field Service Engineer position?

This information is not specified in the job description.

What clearance is required for this job?

Public Trust clearance is required.

What education is needed for this position?

An Associate degree in a related technical field, preferably Electronic Technology or Communication, is required. In absence of the degree, a minimum of 5 years’ experience working with the COTHEN system is accepted.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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