Field Service Engineer (Fargo, ND) at Abbott

Fargo, North Dakota, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, DiagnosticsIndustries

Requirements

Qualified candidates must live in the Fargo, ND area
Must be able to travel up to 30%
Must have a valid driver’s license

Responsibilities

Represent Abbott Diagnostic Division to its customers
Provide on-site support to ADD customers
Support field personnel and district business objectives and goals
Provide direction and develop mentoring skills to mentor other FSRs
Troubleshoot and resolve complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database
Understand and follow Quality System by accurate and timely documentation of complaint resolution
Understand and practice regulatory and compliance procedures
Maintain a safe work environment following laboratory safety guidelines
Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott
Work effectively within a diverse and dynamic team environment
Support on-call rotation
Manage time, territory, and inventory
Handle standby and after-hours responsibilities
Flexible working hours and unpredictable travel
Travel for support of other territories and training
Provide on-site critical account support inside and outside of district boundaries
Responsible for IRL ownership to achieve organizational goals and customer satisfaction
Work cross-functionally to achieve customer satisfaction through direct communication within local performance partnership teams (P2T)
Maintain ownership of customer issues until successful resolution
Efficiently provide technical support solutions including installation, corrective, pre-emptive, and proactive maintenance
Partner with sales, marketing, and other functional areas while adhering to current compliance guidelines

Skills

Field Service

Medical Devices

Diagnostics

Troubleshooting

Healthcare Technology

Instrumentation

Customer Support

Technical Repair

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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