Field Service Engineer at Danaher Corporation

İstanbul, İstanbul, Türkiye

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, Healthcare, DiagnosticsIndustries

Requirements

Bachelor’s/associate degree in a relevant subject or minimum of 3 years at a second-level technical role (higher education preferable in relevant technical subject)
Upper Intermediate (B1) English level to communicate easily and spontaneously in a clear and detailed manner
Personally accountable, takes ownership, with aptitude for problem-solving
Self-motivated, dedicated, enthusiastic approach to customer service
Excellent communication and interpersonal skills
Ability to multi-task and communicate well with all personnel (internal & external associates, customers)
IT literate, good knowledge of Microsoft Office products & confident with other IT applications
Adhere to all company policies and procedures
Willingness to travel around Turkey and SEE Countries when required
Full-time role, office-based (remote opportunities considered)

Responsibilities

Act as first point of contact for service-related queries and advice from Service associates, BCTR departments, and CP (Channel Partners)/dealers
Provide second- or third-line troubleshooting for customers in Turkey, Azerbaijan, and SEE Countries using available tools and remote diagnostics
Improve customer service experience by taking ownership of issues and following problems through to resolution
Maintain excellent working partnership with Field Technical Service, Service associates, BCTR departments, and CP/Dealers
Provide first-line troubleshooting on Automation, Chemistry, Hematology, Immunoassay, Immunohematology, Informatics, Microbiology, or Urinalysis platforms
Provide hardware, software, and applications troubleshooting to users of Beckman Coulter equipment
Conduct product-related training to customers both onsite and remote as required
Adhere to customer focus strategies to achieve business goals, increase customer satisfaction, and position Service Support as a positive sales differentiator
Keep accurate records and document customer service actions/discussions, as well as housekeeping on all service CRM (ServiceMax, Oracle etc.) and systems
Apply best practices for sustained improvement using DBS tools
Utilize and develop service procedures, policies, and standards to drive success
Perform customer visits or dealer inspections when required
Provide technical support via phone or email to customers and internal functions (engineers, technicians, product support personnel) by diagnosing, troubleshooting, and debugging complex electro/mechanical equipment, automation systems, computer systems, complex software, or networked/wireless systems
Respond to situations where first-line product support has failed, providing coordination to schedule and dispatch Field Service Engineers to customer sites
Assist as a mentor in repairs and/or updates to products

Skills

Troubleshooting

Hardware

Software

Beckman Coulter

Automation

Chemistry

Hematology

Immunoassay

Informatics

Microbiology

Urinalysis

CRM

ServiceMax

Oracle

Customer Training

Remote Diagnostics

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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