Field Service Engineer at Thermo Fisher Scientific

Hemel Hempstead, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Laboratory Equipment, BiotechnologyIndustries

Requirements

BEng or preferably MEng degree in Mechanical or Electronic Engineering, or other applicable experience in a high-tech environment
Ability to freely travel throughout Europe
Analytical troubleshooting and problem-solving abilities
Excellent hand-eye coordination and manual dexterity
Excellent interpersonal skills in English (verbal and written); any other language is a plus
Independent, service-minded individual who can converse with customers at all academic levels
Highly organized, self-sufficient, and motivated with adept administration skills
Clean driving license required
Hands-on engineering experience, especially within the field of automation

Responsibilities

Perform remote and on-site troubleshooting, maintenance, repair, and installation on all Cytomat Family and other LAI system components and instrumentation
Perform on-site training relative to system service, maintenance, and basic operation
Keep track and maintain local spare parts inventory
Diagnose problems over the phone and/or using remote software; follow up with on-site work or dispatch third-party service providers as necessary, ensuring resolution to customer satisfaction
Actively monitor the status of contract, warranty, and time-and-material installed customers; track and schedule on-site PM visit(s)
Ensure all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis, including maintenance of electronic files, Field Service Reports, Service Work Orders, and Quotes

Skills

Key technologies and capabilities for this role

TroubleshootingMaintenanceRepairInstallationCytomatLAI systemsInventory managementRemote diagnosticsPreventive maintenanceField Service ReportsMechanical EngineeringElectronic EngineeringAnalytical problem-solvingHand-eye coordination

Questions & Answers

Common questions about this position

What qualifications are required for the Field Service Engineer role?

Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment. Hands-on engineering experience, especially within the field of automation, is needed.

Is this Field Service Engineer position remote or on-site?

The role involves remote troubleshooting and phone diagnostics, but primarily requires on-site work for maintenance, repair, installation, and training. Preferred location is London/North of London.

What key skills are needed for this position?

Requires analytical troubleshooting and problem-solving abilities, excellent hand-eye coordination and manual dexterity, excellent interpersonal skills in English, and the ability to travel freely throughout Europe.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for the Field Service Engineer position?

Strong candidates are independent, service-minded individuals who can converse with customers at all academic levels, are highly organized, self-sufficient, motivated, and adept at administration, with a clean driving license.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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