[Remote] Field Service Engineer at Thermo Fisher Scientific

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Materials ScienceIndustries

Requirements

BEng or preferably MEng degree in Mechanical or Electronic Engineering, or other applicable experience in a high-tech environment
Ability to freely travel throughout Europe (up to 30% travel within the UK outside normal geographic area)
Analytical troubleshooting and problem-solving abilities
Excellent hand-eye coordination and manual dexterity
Excellent interpersonal skills in English, verbal and written
Independent, service-minded individual who can converse with customers at all academic levels
Highly organised, self-sufficient, and motivated individual adept at administration
Knowledge of Electron Microscopy equipment (advantage)
Clean driving license required

Responsibilities

Performing field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs
Solving a broad range of hardware and/or software problems of varying scope and complexity
Coordinating work schedule with direct colleagues, service operations, and management
Training customers in the use of instruments to ensure safe and effective operations
Providing proactive and adaptable technical telephone and email support to ensure customer success
Producing timely and accurate reports of activities (e.g., service reports and expense reports)
Assuring the highest level of customer experience to achieve satisfaction and loyalty
Providing sales leads to account manager
Providing feedback to support teams for correcting system documentation and updating procedures

Skills

Key technologies and capabilities for this role

Electron MicroscopyField ServiceInstallationUpgradesPreventive MaintenanceSystem RepairsHardware TroubleshootingSoftware Troubleshooting

Questions & Answers

Common questions about this position

What is the salary for the Field Service Engineer position?

This information is not specified in the job description.

Where is the Field Service Engineer role located?

The position is located in Oxford, Bristol, London, or Hemel Hempstead.

What qualifications are required for this Field Service Engineer role?

Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment. Analytical trouble shooting and problem-solving abilities and excellent hand-eye coordination are also needed.

What is the work environment like for this position?

This is a full-time role with a standard Monday-Friday schedule in a high-paced environment, involving up to 30% travel within the UK and throughout Europe, and some degree of PPE required.

What makes a strong candidate for the Field Service Engineer position?

A strong candidate has a proactive approach, team spirit, eagerness to continuously develop skills, and experience in a high-tech environment with analytical troubleshooting abilities.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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