[Remote] Field Service Engineer at Thermo Fisher Scientific

Spain

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Clinical, Scientific InstrumentsIndustries

Requirements

Professional background in Electronics, Molecular Biology, Engineering, or related subjects
Minimum of 1-5 years of experience servicing analytical equipment or equivalent applications specialist experience
Strong problem-solving skills
Strong verbal and written communication abilities, capable of working effectively across all levels, functions, and regions
Proven ability to prioritize multiple tasks, especially in the clinical and medical market
Excellent interpersonal and negotiating skills
Proficiency in PC skills
Valid driving license
Willingness to travel mainly within the appointed region (Comunidad de Madrid, Castilla y Leon, Castilla La Mancha) about 70% of the time; the other 30% involves travel to the rest of Iberia, including the Canary Islands
Ability to travel internationally, including all EMEA Territory and the US, for training or special calls
Strong command of English, in both spoken and written forms

Responsibilities

Perform all service activities in compliance with internal guidelines and customer regulations
Provide adaptable telephone support, diagnostics, and on-site services to exceed customer expectations and ensure their success with Thermo Fisher Scientific instruments
Actively promote our contract products
Build and maintain professional relationships with customers to achieve dedication and promptly resolve any critical issues
Manage company assets, including inventory, tools, software, and vehicles
Coordinate with relevant partners for service planning and scheduling
Accurately and timely report all activities as required
Align activities at customer sites with other parts of Thermo Fisher Scientific and share important customer information with relevant teams

Skills

Key technologies and capabilities for this role

ElectronicsMolecular BiologyEngineeringField ServiceInstallationRepairsMaintenanceValidationDiagnosticsNext Generation SequencingMassive SequencingPPEInventory ManagementCustomer Relationship Management

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a remote position based from Madrid, with significant travel required within the appointed regions and beyond.

What education and experience are required for this role?

A professional background in Electronics, Molecular Biology, Engineering, or related subjects is required, along with a minimum of 1-5 years of experience servicing analytical equipment or equivalent applications specialist experience.

What are the key skills needed for this Field Service Engineer position?

Strong problem-solving skills, strong verbal and written communication abilities, proven ability to prioritize multiple tasks, excellent interpersonal and negotiating skills, and proficiency in PC skills are required.

What travel is required in this role?

Candidates must have a valid driving license and be willing to travel about 70% of the time within Comunidad de Madrid, Castilla y Leon, and Castilla La Mancha, 30% to the rest of Iberia including the Canary Islands, and internationally across EMEA and the US for training or special calls.

What makes a strong candidate for this Field Service Engineer role?

Strong candidates will have a relevant technical background, 1-5 years of experience in servicing analytical equipment, excellent communication and problem-solving skills, a valid driving license, strong English proficiency, and willingness to travel extensively.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

Land your dream remote job 3x faster with AI

Try Jobo Free