Field Service Engineer I
Thermo Fisher ScientificSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Technology, Medical DevicesIndustries
Requirements
Candidates should possess an associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience, along with at least 1+ years of field experience. Strong computer skills are required, including the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs. Professional business acumen and effective communication skills are also necessary, alongside self-motivation, the ability to work independently or collaboratively, strong time management and organizational skills, an active and unrestricted driver license, and a personal vehicle for local work-related assignments. Additionally, candidates must be able to clear hospital vendor credentialing requirements, including providing proof of vaccination status, and be within 45 minutes to 1 hour of an INTERNATIONAL or MAJOR AIRPORT, with candidates within 30 miles of a major airport preferred.
Responsibilities
The Field Service Engineer will be responsible for leading a team installing, updating, completing preventative maintenance, and other services for medical devices, including infusion pumps and batteries, in hospitals across the United States while delivering exceptional customer service. They will provide ongoing communication and customer support to on-site hospital staff, organize, test, and update medical devices, install and configure hardware, software, and network products, conduct routine checks and records data from product tests after installation and configuration, document and submit daily data while maintaining high standards of product support quality documentation, and complete other duties at the discretion of management. This position requires 100% travel, including local, regional, and national travel, and a full-time commitment with overtime as needed.
Skills
Troubleshooting
Remote Support
Medical Devices
Infusion Pumps
Software Programs
Hardware Installation
Software Configuration
Network Products
Data Documentation
Data Collection
Customer Service
Communication Skills
Time Management
Organizational Skills
IQVIA
Advanced analytics and clinical research services
About IQVIA
IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.
Durham, North CarolinaHeadquarters
1998Year Founded
$3,526MTotal Funding
POST_IPO_EQUITYCompany Stage
Cybersecurity, Biotechnology, HealthcareIndustries
10,001+Employees