[Remote] Field Service Engineer 3 - Central Mississippi at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience troubleshooting and responding to customer concerns
Experience with Web applications as well as Microsoft suite of products
Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex

Responsibilities

Perform advanced troubleshooting and repair on assigned equipment
May also perform installation, validation and maintenance on assigned equipment
Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members
Lead communications with customers and serve as escalation point for customer-related concerns including installs
Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers
Lead and communicate HQ and Zone or Area-level initiatives
Co-lead regular team or modality meetings as required
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
Effectively communicate and partner with teammates and colleagues
Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs
Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
Keep up to date with competitor information and market trends
Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts
Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth
Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies
May include application training of clinical or scientific staff on designated equipment

Skills

Key technologies and capabilities for this role

troubleshootingequipment repairinstallationvalidationmaintenancecustomer serviceleadershipcoachingescalation managementservice logscorrective action plans

Questions & Answers

Common questions about this position

What is the employment type for this Field Service Engineer position?

The position is full time.

Is this Field Service Engineer role remote or office-based?

This information is not specified in the job description.

What are the required qualifications for this role?

This information is not specified in the job description.

What is the company culture like at GE HealthCare?

GE HealthCare emphasizes creating a world where healthcare has no limits, where every voice makes a difference, and every difference builds a healthier world. The culture focuses on customer satisfaction, boundaryless collaboration, and embodying the belief that customers determine success.

What makes a strong candidate for the Field Service Engineer 3 role?

Strong candidates are technical experts on at least one modality, proficient in advanced troubleshooting and repair, leadership in coaching team members, and excelling in customer communication and satisfaction.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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