Responsibilities

As a Field Service Engineer 2, the individual will partner with customers to install and maintain Illumina hardware, providing troubleshooting and complaint resolution. They will serve as an engineering consultant during pre- and post-sales activities, collaborating with the commercial team to maximize sales growth, support instrument uptime, and customer satisfaction. The role involves providing onsite technical assistance to customers, Field Applications Scientists/Specialists, and Territory Account Managers, utilizing service manuals and facilitating remote connectivity. Responsibilities also include coordinating service requests, maintaining inventory levels, establishing customer relationships, ensuring effective problem resolution, participating in project teams, executing qualification and validation products, and coordinating new installations while representing the company professionally and ethically.