Field Service and Applications Specialist - Ndola (Molecular Diagnosis) at Danaher Corporation

Lusaka, Lusaka Province, Zambia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Diagnostics, Healthcare, BiotechnologyIndustries

Requirements

Bachelor’s degree in Biology, Engineering, or related field (Diploma with strong diagnostic experience considered)
Molecular Biology expertise preferred
At least 3 years as a Medical Technologist with strong experience in diagnostics or laboratory settings
Hands-on experience with lab automation, molecular diagnostics, microbiology techniques, and LIS/connectivity systems
Proven experience in field service, technical support, and applications training for clinical diagnostics
Experience engaging with key opinion leaders (KOLs) and driving lead generation
Familiarity with healthcare and diagnostics in Africa is an advantage
Strong customer orientation and relationship-building skills
Excellent technical presentation, troubleshooting, and training abilities
Goal-oriented, results-driven, with strong initiative
Effective problem-solving, communication, and organizational skills
Proficiency in Microsoft Office, Salesforce, and ERP/CRM systems
Fluency in English; knowledge of local Zambian languages is desirable
Valid driver’s license
Willingness to travel extensively within Zambia and occasionally within Southern Africa
Flexibility to work after hours and weekends as needed

Responsibilities

Install, maintain, and troubleshoot Cepheid systems on customer sites
Support laboratories with system integration, workflow optimization, evaluation, and validation processes
Provide customer training on instruments, software, reagents, and connectivity solutions
Document activities in SFDC, ensuring compliance with complaint-handling and reporting standards
Conduct preventive maintenance, repairs, installations, and de-installations in a timely and cost-effective manner
Manage spare parts inventory and car stock to ensure smooth field service operations
Build and maintain excellent customer relationships, driving high levels of satisfaction and loyalty
Partner with Sales to develop and execute account strategies to accelerate adoption of Cepheid solutions
Support demand generation, new assay adoption, and test menu expansion
Conduct technical presentations, demonstrations, and workshops for customers and stakeholders
Provide market intelligence and customer insights to commercial and product teams
Deliver effective customer and staff training programs
Stay current with new product launches, assays, and connectivity updates
Share best practices, field learnings, and customer insights across the regional team

Skills

molecular diagnostics

system installation

troubleshooting

preventive maintenance

customer training

SFDC

workflow optimization

laboratory integration

technical presentations

spare parts management

assay validation

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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