Field Service and Applications Specialist - Mpika Based (Molecular Diagnosis) at Danaher Corporation

Lusaka, Lusaka Province, Zambia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, DiagnosticsIndustries

Requirements

Bachelor’s degree with 5+ years of experience, OR Diploma in Engineering or Biology with significant diagnostics experience (Molecular Biology background is a strong advantage)
Minimum of 3 years as a Medical Technologist in the diagnostic market
Hands-on experience with lab automation, LIS/connectivity, molecular diagnostics, and microbiology techniques
Strong background in technical support and customer training in clinical diagnostics
Experience engaging with KOLs in Zambia and generating commercial leads (experience in Africa is an advantage)
Excellent customer service and relationship-building skills
Strong presentation and communication abilities (one-on-one and group)
Goal-oriented, self-motivated, and calm under pressure
Solid problem-solving, organizational, and networking skills
Ability to work both independently and collaboratively in a team
Proficiency in Microsoft Office, Outlook, and CRM/ERP systems (Salesforce preferred)
Strong time management, cultural sensitivity, and adherence to compliance standards
Willingness to spend ~80% of time on-site with customers
Valid motor vehicle license
Travel within Zambia, with some regional and occasional global travel
Flexibility to work after hours and weekends when required
Comfortable working in laboratory environments with moderate-to-loud noise levels

Responsibilities

Provide on-site installation, maintenance, and troubleshooting of Cepheid systems
Support laboratories during system integration, workflow optimization, validation, and accreditation
Deliver effective training on instruments, software, reagents, and connectivity solutions
Record all activities (installations, trainings, service visits, follow-up) in SFDC; share market intelligence with leadership
Perform proactive preventive maintenance, modifications, repairs, and de-installations
Manage spare parts inventory, including car stock
Build and maintain strong customer relationships to ensure long-term satisfaction
Collaborate with internal teams to resolve escalations and provide corrective actions
Partner with Sales Representatives to design and execute account strategies to accelerate business growth
Generate demand by supporting testing on the installed base and identifying new assay opportunities
Assist HBDC sales teams with pre- and post-sales technical activities within Zambia and across Southern Africa
Conduct technical demonstrations, product presentations, and workshops to increase adoption
Complete all required training assignments on time
Deliver customer and staff training programs consistently
Share technical insights and best practices with colleagues

Skills

Molecular Diagnostics

Field Service

Installation

Troubleshooting

Training

System Integration

Preventive Maintenance

SFDC

Customer Relationship Management

Laboratory Workflow

Reagents

Inventory Management

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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