Field Relations Senior Business Program Manager & Consultant at Northwestern Mutual

Milwaukee, Wisconsin, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, InsuranceIndustries

Requirements

Bachelor's Degree with an emphasis in project management, employee/labor relations, human resources and/or a related business field and a minimum of 5 years of relevant work experience
A Master's degree in industrial/labor relations, HR, JD or advanced related business degree may be substituted for some of the relevant work experience
Experience working in a fast-paced environment
Strong organizational skills with the ability to prioritize competing time-sensitive deliverables
Demonstrated ability to train internal and external stakeholders, and to support the development of effective programs/interventions that meet business needs
Independent and collaborative problem solving, decision-making, critical thinking and assessment skills
Experience consulting with high-level, executive leaders
Superior oral and written communication skills
Flexibility and the ability to creatively respond to changing conditions
Advanced knowledge and understanding of Human Resources management, employee relations, and employment law
Demonstrated ability to handle sensitive cases with discretion, impartiality, and sound judgement
Advanced interviewing, fact-finding and analytical skills
Strong interpersonal skills including consulting, persuading, and influencing without authority
Proven ability to build rapport and exercise tact, diplomacy, and resourcefulness

Responsibilities

Independently lead medium complexity programs, managing scope, risk, business value, schedule and budget
Assist in defining objectives to be accomplished by the program team and developing the program plan
Manage programs to ensure appropriate allocation of resources according to program objectives, priorities, and measures
Take a broad perspective to identify and recommend solutions for program needs
Develop strong relationships with business clients to manage program delivery expectations and implementation
Manage any resources and vendors assigned to the program by verifying progress and removing obstacles
Support the design, development and implementation of workplace investigation training, tools and systems for internal stakeholders and Field Offices to advance Culture of Respect, high-performance, and engagement
In partnership with Assistant Director Field Relations, support and conduct end-to-end workplace investigations, including intake, interviews, evidence review, documentation and findings ensuring compliance with company policies, legal standards and best practices
Independently compose objective, well-documented and defensible investigation reports and recommendations
Maintain timely and accurate records within case management system
Triage incoming requests for Field Relations support utilizing organizational and case management systems
Provide support to Field Relations Assistant Directors and Senior Director for ad hoc reporting to senior leadership
In partnership with Assistant Director, support case management system including access management, reports, audits, and continuous integration of new system features to optimize Field Relations processes
Other responsibilities as may be required

Skills

Program Management

Workplace Investigations

Risk Management

Stakeholder Management

Vendor Management

Training Design

Compliance

Interviewing

Evidence Review

Documentation

Financial Services

Insurance

Northwestern Mutual

Provides financial security services, and wealth management

About Northwestern Mutual

Northwestern Mutual offers personalized financial planning, life insurance, and investment services, leveraging leading-edge technology to manage over $125 billion in client assets for more than 4.5 million clients.

Milwaukee, WisconsinHeadquarters

1856Year Founded

N/ACompany Stage

Consulting, Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Growing your Career

Compensation & Time Off

Insurance plans

Health Savings Account

Wellness programs & resources

401(k) plan and cash balance contributions

Risks

Fintech platforms like Carefull challenge traditional financial advisory services.

Internal competition may arise from Wellthi's focus on the Black community.

Customer dissatisfaction may grow due to increased retirement age expectations.

Differentiation

Northwestern Mutual maintains the highest financial strength ratings in the industry.

The company launched 'The Great Realization' campaign to refocus customer priorities.

Northwestern Mutual offers a unique Long-Term Advantage product with life insurance benefits.

Upsides

The aging population increases demand for retirement planning and long-term care solutions.

Partnerships with tech firms enhance Northwestern Mutual's data analytics capabilities.

Digital transformation in insurance leads to more personalized customer experiences.

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