Field Operations - USA - General Interest Application at AvantStay

Los Angeles, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Short-term RentalsIndustries

Requirements

Live and work in the United States, ideally within driving distance of one of AvantStay's markets
Experience supervising and managing market staff, including hiring, training, coaching, evaluating performance, and delegating tasks to field operations personnel
Experience serving as the main point of contact to establish and cultivate relationships with AvantStay homeowners
Experience supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame
Experience supervising and coordinating housekeeping or routine vacation rental maintenance tasks
Experience collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market
Experience carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary

Responsibilities

Supervising and managing market staff, including hiring, training, coaching, evaluating performance, and delegating tasks to field operations personnel
Serving as the main point of contact to establish and cultivate relationships with AvantStay homeowners
Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame
Supervising and coordinating housekeeping or routine vacation rental maintenance tasks
Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market
Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary

Skills

Staff Supervision

Hiring

Training

Performance Coaching

Task Delegation

Homeowner Relations

Issue Resolution

Housekeeping Coordination

Maintenance Supervision

Administrative Duties

AvantStay

Luxury short-term rental management platform

About AvantStay

AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.

West Hollywood, CaliforniaHeadquarters

2017Year Founded

$185.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Real EstateIndustries

201-500Employees

Benefits

Insurance, Health & Wellness Package

Performance Bonus & Stock Options

Work From Home

Paternity Leave

Flexible Hours

Paid Time Off, Bereavement Leave, and Paid Holidays

Employee Discount, Company Social Events, Free Lunch or Snacks, and Gym Membership

Diversity Program

Job Training

Professional Development

Risks

Increased competition in the luxury short-term rental market may impact AvantStay's market share.

Recent layoffs may indicate financial instability or operational challenges at AvantStay.

Expansion into new markets may strain resources and lead to integration challenges.

Differentiation

AvantStay offers highly-curated experiences tailored to guests' needs using proprietary technology.

The company operates in over 150 cities with a diversified portfolio of 2,000 properties.

AvantStay partners with major platforms like Homes & Villas by Marriott International.

Upsides

Increased demand for personalized travel experiences boosts AvantStay's growth potential.

The rise of 'workcations' presents an opportunity for AvantStay to market its properties.

Partnership with Allianz Partners enhances AvantStay's appeal with flexible travel options.

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