Field Operations - USA - General Interest Application at AvantStay

Los Angeles, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Short-term RentalsIndustries

Requirements

Live and work in the United States, ideally within driving distance of one of AvantStay's markets
Experience supervising and managing market staff, including hiring, training, coaching, evaluating performance, and delegating tasks to field operations personnel
Experience serving as the main point of contact to establish and cultivate relationships with AvantStay homeowners
Experience supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame
Experience supervising and coordinating housekeeping or routine vacation rental maintenance tasks
Experience collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market
Experience carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary

Responsibilities

Supervising and managing market staff, including hiring, training, coaching, evaluating performance, and delegating tasks to field operations personnel
Serving as the main point of contact to establish and cultivate relationships with AvantStay homeowners
Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame
Supervising and coordinating housekeeping or routine vacation rental maintenance tasks
Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market
Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary

Skills

Key technologies and capabilities for this role

Staff SupervisionHiringTrainingPerformance CoachingTask DelegationHomeowner RelationsIssue ResolutionHousekeeping CoordinationMaintenance SupervisionAdministrative Duties

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

Competitive compensation includes base salary, performance bonus, and growth bonuses. Benefits include generous company-sponsored insurance (medical, dental, vision, life, etc.), flexible paid time off, complimentary and discounted stays, pre-tax retirement savings, paid parental leave, fitness reimbursement, cell phone reimbursement, and mileage reimbursement.

Is this position remote or on-site?

This is an on-site position. Applicants must live and work in the United States, ideally within driving distance of one of our markets.

What skills and experience are required for this Field Operations role?

Key requirements include supervising and managing market staff (hiring, training, coaching, evaluating performance), serving as the main point of contact for AvantStay homeowners, supervising guest and homeowner issue resolution, coordinating housekeeping and maintenance tasks, collaborating with teams, and handling administrative duties.

What is the company culture like at AvantStay?

You'll work alongside an experienced and dynamic team, transforming travel and vacation experiences, with opportunities to innovate and feel rewarded. AvantStay values crafting your own path to greatness and celebrates employee differences as an equal opportunity employer.

What makes a strong candidate for this Field Operations position?

A strong candidate has proven experience supervising market staff, managing homeowner relationships, resolving guest issues, coordinating housekeeping and maintenance, and handling administrative tasks in operations.

AvantStay

Luxury short-term rental management platform

About AvantStay

AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.

West Hollywood, CaliforniaHeadquarters

2017Year Founded

$185.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Real EstateIndustries

201-500Employees

Benefits

Insurance, Health & Wellness Package

Performance Bonus & Stock Options

Work From Home

Paternity Leave

Flexible Hours

Paid Time Off, Bereavement Leave, and Paid Holidays

Employee Discount, Company Social Events, Free Lunch or Snacks, and Gym Membership

Diversity Program

Job Training

Professional Development

Risks

Increased competition in the luxury short-term rental market may impact AvantStay's market share.

Recent layoffs may indicate financial instability or operational challenges at AvantStay.

Expansion into new markets may strain resources and lead to integration challenges.

Differentiation

AvantStay offers highly-curated experiences tailored to guests' needs using proprietary technology.

The company operates in over 150 cities with a diversified portfolio of 2,000 properties.

AvantStay partners with major platforms like Homes & Villas by Marriott International.

Upsides

Increased demand for personalized travel experiences boosts AvantStay's growth potential.

The rise of 'workcations' presents an opportunity for AvantStay to market its properties.

Partnership with Allianz Partners enhances AvantStay's appeal with flexible travel options.

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