Field Client Manager at Remitly

Farringdon, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal, Regulatory, Business InformationIndustries

Requirements

Experience managing high-value or strategic client relationships
Strong communication, negotiation, and problem-solving skills
Ability to build trust and influence across diverse stakeholders
Comfortable using CRM tools and data to inform decisions
A collaborative mindset and commitment to continuous learning
Ability to work independently and manage multiple priorities

Responsibilities

Manage a portfolio of around 25 large, key accounts, ensuring high levels of satisfaction and retention
Develop account plans that align with client goals and business objectives
Identify and pursue opportunities for growth within existing accounts
Collaborate with internal teams to deliver solutions that meet client needs
Maintain accurate forecasts and provide regular updates on account performance
Ensure compliance with data protection and company policies
Gather and share client insights to inform product and service improvements

Skills

Account Management

Client Relationship Management

Sales Strategy

Negotiation

CRM

Forecasting

Data Analysis

Problem-Solving

Stakeholder Management

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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