[Remote] Field Billing Coordinator Environmental Solutions at Republic Services

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Environmental Services, Waste ManagementIndustries

Requirements

High school diploma or G.E.D
18 months of related billing experience
Directly related experience working with customers in a billing function in a service-based industry
Thorough knowledge and understanding of billing transactions and processes
MS Excel skills at an intermediate level
Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner
Ability to effectively interact and communicate with division managers as well as customers in a professional manner
Ability to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures
Good math aptitude and the ability to work accurately with numbers

Responsibilities

Prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system following standard operating procedures
Researches and resolves routine and non-routine billing questions and discrepancies, determining appropriate adjustment codes
Reviews invoices for completeness and accuracy, following up with customers or other division staff/management to resolve discrepancies
Calculates and prepares manual billings for non-routine, complex billing arrangements
Gathers and summarizes supplemental billing information to accommodate customer billing requirements
Reviews various billing system reports to identify billing discrepancies and makes corrections as appropriate following standard operating procedures
Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings, performing basic research to resolve differences or unidentified payments
Posts payments into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office
Accepts credit card payments from customers over the phone and processes recurring payments
Completes customer set up in company billing system(s)
Acts as a resource for less experienced personnel, answering questions and providing training and support
Performs other job-related duties as assigned

Skills

Key technologies and capabilities for this role

billing systemsinvoice processingbilling adjustmentspayment postingcustomer account managementdiscrepancy resolutioncredit card processingbilling reportsSOP complianceremittance advices

Questions & Answers

Common questions about this position

What is the pay range for the Field Billing Coordinator position?

The pay range is $20.36 - $30.54 per hour.

Is there a bonus plan for this role?

A bonus plan is mentioned, but specific details are not provided in the job description.

What are the minimum qualifications for this position?

Candidates need a high school diploma or G.E.D. and 18 months of related billing experience.

What skills are required for the Field Billing Coordinator role?

Required skills include directly related billing experience in a service-based industry, thorough knowledge of billing transactions and processes, intermediate MS Excel skills, good math aptitude, and the ability to follow standard operating procedures accurately.

What makes a strong candidate for this billing coordinator position?

Strong candidates demonstrate initiative to research non-standard situations, effectively communicate with managers and customers professionally, and accurately follow procedures while acting as a resource for less experienced personnel.