Field Application Scientist at Illumina

Seoul, South Korea, South Korea

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Genomics, HealthcareIndustries

Requirements

At least 2 years of experience in diagnostics environment
Outstanding problem solving and interpersonal skills
Demonstrated written and verbal communication and training skills
Demonstrated ability to work within a cooperative team environment
Strong people skills, cross-organizational teamwork
Clear vision of and commitment to providing outstanding customer service
Excellent communication skills in Korean and English
Must be willing to travel
PhD in Science, Genetics, Molecular Biology or Bioinformatics required, OR M.S
Past experience in clinical lab (preferred)
Prior field experience supporting customers using sequencing or array technologies (preferred)
Demonstrated experience with next generation or high throughput sequencing sample prep technologies and protocols (preferred)
Demonstrated understanding of commonly-used sequencing data analysis software applications (preferred)
Demonstrated bioinformatics expertise and experience with handling and analyzing next generation sequencing or array data (preferred)

Responsibilities

Coordinate new installations, including facility inspections, and assay validation
Provide comprehensive technical training and support
Provide ongoing support and troubleshooting for customers issues related to user’s technical skills, biochemistry/assay design, experimental design, software and instruments
Carry out projects that include demonstrations, feasibility studies, and new product evaluation
Help to maintain and increase product usage, and supporting sales efforts through technical presentations and demonstrations
Provide pre-sales and post-sales technical and scientific presentation
Develop and maintain positive relationships with customers
Create and maintain support information in the company enterprise database
Acting as a key contributor of customer feedback to marketing and product development teams
Build effective relationships with new and existing clients for field application purpose, monitor the customers feedback on product usage and maintenance
Develop and improve key company processes that support our mission of building a world-class customer support organization

Skills

Key technologies and capabilities for this role

Sequencing SystemsMicroarray SystemsTechnical TrainingTroubleshootingAssay ValidationBiochemistryExperimental DesignSoftware SupportInstrument SupportTechnical PresentationsCustomer SupportProduct DemonstrationsFeasibility Studies

Questions & Answers

Common questions about this position

What experience is required for the Field Application Scientist role?

At least 2 years of experience in a diagnostics environment is required.

Is travel required for this position?

Yes, candidates must be willing to travel.

What language skills are needed for this role?

Excellent communication skills in Korean and English are required.

What does the company culture emphasize at Illumina?

Illumina emphasizes working with extraordinary people, inspiring leaders, world-changing projects, cooperative team environments, and outstanding customer service.

What skills make a strong candidate for this position?

Strong candidates will have outstanding problem-solving and interpersonal skills, demonstrated communication and training abilities, and experience building customer relationships.

Illumina

Supports genomics startups through funding and resources

About Illumina

Illumina focuses on fostering innovation in the genomics industry by supporting startups through its Illumina Accelerator program. This program helps entrepreneurs create, launch, and grow genomics-focused companies by providing funding and resources. The accelerator operates in two main locations: the San Francisco Bay Area and Cambridge, UK. Illumina Accelerator has successfully invested in 68 genomics startups, which have collectively raised over $1 billion in venture capital. What sets Illumina apart from its competitors is its strong partnership with leading venture capital investors and its dedicated focus on the genomics sector. The goal of Illumina is to build a thriving ecosystem for genomics innovation, enabling new companies to emerge and advance the field.

San Diego, CaliforniaHeadquarters

1998Year Founded

$27.2MTotal Funding

IPOCompany Stage

Venture Capital, BiotechnologyIndustries

5,001-10,000Employees

Risks

Over-reliance on NVIDIA's AI technology may limit flexibility in AI solution adoption.

Standardizing proteomics data across platforms could challenge Illumina's data reliability.

Single-flow-cell NovaSeq X System might cannibalize sales of higher-end models.

Differentiation

Illumina leads in genomic sequencing with advanced AI integration and multiomic data analysis.

The company offers innovative array-based solutions for DNA, RNA, and protein analysis.

Illumina's global expansion includes a new Global Capability Center in Bengaluru.

Upsides

Collaboration with NVIDIA enhances drug discovery and clinical development through AI integration.

Pilot proteomics program with UK Biobank aims to generate crucial reference datasets.

Single-cell sequencing kits make high-throughput sequencing accessible to smaller labs.

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