Field Applications Scientist III – Europe (Microbiology Division)

Employment Type: Full time Work Schedule: Other Environmental Conditions: Able to lift 40 lbs. without assistance

Position Overview

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location: European manufacturing site – hybrid or Remote

How will you make an impact?

Working within Thermo Fisher Scientific’s Specialty Diagnostic Group, within the Microbiology Division (MBD), our customers worldwide trust our microbiology solutions for the diagnosis of infectious disease and detection of bacterial contamination in industrial applications. We serve public health, clinical laboratories, food companies, environmental screening and pharmaceutical laboratories with a portfolio of products that include culture media, antimicrobial susceptibility testing solutions and market-leading molecular solutions for food safety testing.

Responsibilities

• Provide in-depth specialist support for our Sensititre Range of products in both pre-sale and post-sale situations.
• Provide training and installation on our Sensititre Instrument range at customer sites.
• Potential to expand on other Application and instrument areas such as food safety and molecular biology.
• Provide technical advice to customers, selling sites, channel partners, account managers and other technical support teams globally.
• Prepare customer-facing reports and presentations focused on our Sensititre product range.
• Carry out customer visits to resolve product and technical issues as required.
• Provide technical and service support for our instrumentation ranges in collaboration with the instrument services team, technical support team and service providers.
• Provide support to other members of the European Technical Services team through specialist knowledge of locally manufactured products, processes and functions.
• Use exceptional customer-facing skills to provide a positive customer experience in all MBD Technical Support transactions.
• Support vigilance procedure; ensure that complaint processes are followed correctly.
• Continuously develop knowledge and skills needed in the role both using internally supplied training and via external meetings and conferences.
• Act as customer advocate to other functions.
• Participate in continuous improvement of our technical support offering, in-line with customer needs.

Minimum Qualifications and Competencies

• Graduate or equivalent in Microbiology, Biomedical or Biological Science.
• Relevant laboratory experience.
• English: Fluent, professional standard.
• Italian: Fluent, professional standard.
• Essential: Ability to travel 50-70% of time.
• Essential: Possess a full driving license.
• The ability to tackle problems and offer effective solutions.
• Must possess good organizational skills.
• Work collaboratively within a team environment.

Preferred Qualifications

• Good understanding of the Microbiology Division product range.
• A Spanish language would be desirable but not essential.

Company Information

Thermo Fisher Scientific