Fidessa Billing Specialist - 2862 at ION Group

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FinTechIndustries

Requirements

Proven ability to multitask and take ownership of projects
Ability to understand complex problems and propose solutions
Experience dealing with external customers
Experience billing in a high-volume environment
Understanding of billing best practices and requirements
Superior attention to detail
Strong computer skills, self-starter in picking up new and complex systems
Comfortable with high volume of global customers and using several different systems
Strong aptitude for resolving issues and understanding complex billing schedules
Comfortable working in a fast-paced atmosphere juggling numerous priorities and deadlines
Advantage but not required: strong knowledge of Excel
Advantage but not required: experience using NetSuite
Advantage but not required: experience using Microsoft 365

Responsibilities

Ensure accurate and timely billing of customer accounts
Assist the manager and team lead with all aspects of the group billing process
Address and handle non-standard, complex billing, specifically including Professional Services billing
Work across teams to research and resolve escalated customer disputes and exceptions on billings
Work with other teams on the development and implementation of improvements to billing and accounting systems
Drive process improvements including working with business partners, other departments, and updating the team whiteboard
Take initiative to automate daily tasks and help integrate newly acquired entities to the group processes
Lead the initiatives and report improvements to bring projects to close
Assist in cross-functional accounting activities as needed
Resolve customer inquiries in an accurate, timely manner
Ability to take on side projects related to internal initiatives
Collaborate with internal commercial and credit control teams, and at times with senior management

Skills

Key technologies and capabilities for this role

BillingInvoicingFidessaProfessional Services BillingCustomer Dispute ResolutionProcess ImprovementTask AutomationAccounting SystemsMultitasking

Questions & Answers

Common questions about this position

What skills and experience are required for the Fidessa Billing Specialist role?

Key requirements include proven ability to multitask and take ownership of projects, ability to understand complex problems and propose solutions, experience dealing with external customers, experience billing in a high-volume environment, understanding of billing best practices, and superior attention to detail. Strong computer skills and being a self-starter in picking up new systems are also essential. Advantageous but not required skills include strong knowledge of Excel, experience using NetSuite, and experience using Microsoft 365.

What is the work environment like at ION Group?

The role involves working in a fast-paced atmosphere in a rapidly expanding company, where juggling numerous priorities and deadlines is the norm, collaborating with internal commercial, credit control teams, and sometimes senior management.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this billing specialist position?

A strong candidate will have superior attention to detail, strong aptitude for accuracy, comfort with high-volume global customers and complex billing schedules, ability to multitask in a fast-paced environment, and initiative to drive process improvements and automate tasks.

ION Group

Automation technology for financial sector clients

About ION Group

ION Group specializes in automation technology tailored for the financial sector, primarily serving institutional clients like investment banks, asset managers, and brokers. The company provides advanced software solutions that enhance trading, processing, and risk management activities in global financial markets. ION's products include sophisticated software platforms and APIs that enable clients to connect seamlessly to various trading venues and exchanges, ensuring efficient and accurate transactions. Unlike many competitors, ION stands out by acquiring entrepreneurial firms, which allows it to remain agile and responsive to market changes. The company's goal is to enhance efficiency and reduce operational risks for its clients through automation and innovative technology.

London, United KingdomHeadquarters

1998Year Founded

$426.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, FintechIndustries

5,001-10,000Employees

Benefits

Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount

Risks

Complexity in consolidating trading platforms may lead to operational inefficiencies.

US Treasury market's clearing mandate could impose significant compliance costs.

Potential global tariffs by Trump administration may disrupt ION's global operations.

Differentiation

ION Group specializes in automation technology for the financial sector.

The company offers sophisticated software platforms and APIs for seamless trading.

ION Group constantly innovates to enhance efficiency and reduce operational risks.

Upsides

Increased demand for automation drives innovation in AI-driven trading platforms.

The rise of DeFi creates opportunities for blockchain integration in financial services.

Growing importance of ESG criteria pushes adoption of efficient reporting tools.

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