Expert Operations Consultant - Req 2433 at Altera Digital Health

India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health ITIndustries

Requirements

Minimum 7 years of professional experience in analytics, operations consulting, or related roles
Proven expertise in Power BI (DAX, Power Query, data modeling)
Strong SQL Server skills with experience in writing and optimizing complex stored procedures and functions
Proficiency in Python for data manipulation, automation, and API integration
Knowledge of ServiceNow reporting and ticketing data analytics (advantage)
Practical exposure to Generative AI, LLMs, Prompt Engineering, RAG architectures, and tools like Google Gemini and OpenAI
Familiarity with Microsoft Copilot or equivalent AI-powered productivity tools
Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred)
Excellent communication skills, both written and verbal
Strong collaboration and stakeholder management skills

Responsibilities

Develop and deliver advanced data reporting and analytics solutions to support operational decision-making
Design and optimize Power BI solutions, including DAX measures, Power Query transformations, and data modeling for performance and scalability
Write and maintain complex SQL Server queries, stored procedures, and functions, ensuring performance tuning and best practices
Build Python-based data pipelines, scripts, and API integrations for automation and advanced analytics
Work with Generative AI tools and architectures, including Large Language Models (LLMs), Prompt Engineering, Retrieval-Augmented Generation (RAG) applications, and platforms such as Google Gemini and OpenAI
Leverage ServiceNow for reporting and analysis of ticketing data, providing operational insights and improvement opportunities
Utilize Microsoft Copilot and other AI assistants to improve team efficiency and decision-making
Document processes, share knowledge, and mentor team members to raise the overall capability of the team
Ensure deliverables meet quality standards and align with business objectives
Take ownership of assigned tasks, proactively communicating progress and risks to stakeholders
Actively contribute ideas for automation, innovation, and process improvement

Skills

Key technologies and capabilities for this role

Power BIDAXPower QuerySQL ServerPythonGenerative AILLMsPrompt EngineeringRAGGoogle GeminiOpenAIServiceNowMicrosoft Copilot

Questions & Answers

Common questions about this position

What are the key technical skills required for this Expert Operations Consultant role?

The role requires proven expertise in Power BI (DAX, Power Query, data modeling), strong SQL Server skills for complex stored procedures and functions, proficiency in Python for data manipulation and API integration, and practical exposure to Generative AI tools like LLMs, Prompt Engineering, RAG, Google Gemini, and OpenAI.

Is knowledge of ServiceNow required for this position?

Knowledge of ServiceNow reporting and ticketing data analytics is an advantage but not strictly required.

What is the minimum experience level needed for this role?

Candidates must have a minimum of 7 years of professional experience in analytics, operations consulting, or related roles.

What education is required for the Expert Operations Consultant position?

A Bachelor’s degree in Computer Science, Information Technology, or related field is required, with a Master’s degree preferred.

What soft skills are important for success in this role?

Excellent communication skills (written and verbal), strong collaboration, and stakeholder management skills are essential.

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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