Experienced Product Manager - Developer Experience at Plaid

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

8+ years of product management experience, preferably in a developer-facing or platform role
A strong technical foundation. You are very comfortable working closely with APIs, SDKs, and documentation
Experience working with or on developer platforms, API products, or technical ecosystems
A passion for developer experience — you care deeply about great tooling, intuitive docs, and reducing friction
Exceptional written and verbal communication skills — you can clearly articulate product ideas to both engineers and executives
Empathy for developers and a track record of shipping lovable experiences
Hands-on experience building apps, even as a side project — you know what it's like to be the dev reading your docs
[Nice to have] Experience at a fintech, infrastructure, or API-first company
[Nice to have] Familiarity with OpenAPI/Swagger, Postman, GitHub, or API client tooling

Responsibilities

Define vision, strategy, and roadmap for the developer experience across API onboarding, documentation, SDKs, error handling, developer tooling, sandbox, and support touch points
Deeply understand the needs of Plaid developers through direct engagement, research, data, and collaboration with our Developer Relations team to turn developer feedback into product improvements
Collaborate with Engineering and Design to ship intuitive, high-quality experiences that reduce time-to-first-call and increase successful integrations
Champion a high-quality, consistent and delightful developer experience across the entire lifecycle of Plaid’s developer experience
Balance qualitative feedback & intuition with quantitative success metrics to drive high-quality decisions. Own and report on success metrics like activation rate, dev NPS, time to integration, and SDK adoption

Skills

Product Management

API Onboarding

Documentation

SDKs

Sandbox

Error Handling

Developer Tooling

User Research

Developer Relations

Cross-functional Collaboration

Plaid

Connects financial accounts to apps securely

About Plaid

Plaid simplifies financial data management for individuals and businesses by connecting various financial accounts to apps and services. Its main product is a set of APIs that allow developers to integrate financial data into their applications, enabling users to track spending, initiate payments, and access financial services all in one place. Plaid serves a wide range of clients, including app developers and financial institutions, and is used by popular apps like LendingTree and Square. Unlike many competitors, Plaid focuses on providing a comprehensive and scalable platform that supports various financial use cases, such as transactions and identity verification. The company's goal is to enhance the way users interact with their financial data, making it easier and more secure.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$714.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

Risks

Increased competition from API-based banking solutions like FIS's Code Connect platform.

Potential legal challenges, such as PNC's lawsuit over trademark issues.

Demand for enhanced transparency and security in financial data sharing.

Differentiation

Plaid offers seamless financial data integration through robust APIs for diverse clients.

Plaid's Pay by Bank for Bill Pay provides a cost-effective recurring payment solution.

Plaid's strategic partnerships enhance its value proposition in payroll and payment sectors.

Upsides

Plaid's expansion into the Triangle area indicates growth and increased hiring potential.

Partnership with Dwolla enhances Plaid's presence in the secure payments sector.

Collaboration with Ansa expands market reach through pay-by-bank capabilities for merchants.

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