[Remote] Principal Product Manager - Developer Platform at PagerDuty

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Digital OperationsIndustries

Requirements

5+ years of product management experience in SaaS, enterprise software, or developer tools
Deep knowledge of integration architecture, patterns, and platforms; understanding of cross-application business processes and API best practices
Technical depth and communication skills to collaborate effectively with senior engineers
Hands-on experience working with third-party APIs, designing RESTful APIs, and partnering on integration solution design
Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
Proficiency with analytics tools and a track record of data-driven decisions

Responsibilities

Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality, integration needs and customer journeys
Prioritize input and feedback from internal app development and professional services teams, and external customer and ISV partner teams
Partner closely with engineering and design on API design and developer experience
Partner on platform strategy with our AI team to align REST API and MCP capabilities
Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization & entitlements teams to implement them
Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work
Partner with developer marketing on community engagement and the ecosystem partnerships team to evangelize our platform and gather developer input

Skills

Key technologies and capabilities for this role

Product ManagementAPI DesignDeveloper PlatformSDLCIntegrationsBackstageIDEsAccess ControlMonetization StrategyAI Alignment

Questions & Answers

Common questions about this position

Is this role remote or does it require office work?

The role is posted as remote, but candidates located near PagerDuty's hub locations in San Francisco, Atlanta, or Toronto will be given preference.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key skills are required for the Principal Product Manager role?

The role requires bridging product development problems with API-first platform principles, understanding 3rd-party platforms like ServiceNow, Atlassian, and Salesforce, and technical product leadership in API design, developer experience, access control, and monetization.

What is the company culture like at PagerDuty?

PagerDuty offers a flexible, award-winning workplace where you'll collaborate with kind and ambitious people to tackle complex problems and build a more equitable world.

What makes a strong candidate for this Principal Product Manager position?

Strong candidates can bridge product development challenges with API principles, engage with developers on integrations into SDLC tools like IDPs, IDEs, and chat systems, and lead technical strategy for API design, AI alignment, access control, and monetization.

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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