Executive Team Leader Service & Engagement (Assistant Manager Front End) - Fort Union at Target

Salt Lake City, Utah, United States

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$60,000 – $120,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store
Skills in guest engagement; problem solving and resolution
Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
Skills in recruiting, selecting and talent management of hourly team members and leaders

Responsibilities

Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
Anticipate staffing needs, talent plan and recruit – both long and short term
Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported

Skills

Key technologies and capabilities for this role

Guest ServiceTeam ManagementGuest EngagementProblem SolvingService RecoveryRetail OperationsDigital Services

Questions & Answers

Common questions about this position

What is the pay range for the Executive Team Leader Service & Engagement role?

The pay range is $60,000.00 - $120,000.00, based on factors like labor markets, education, work experience, and certifications.

What benefits does Target offer for this position?

Target offers comprehensive health benefits including medical, vision, dental, life insurance, plus 401(k), employee discount, short term and long term disability, paid sick leave, paid national holidays, and paid vacation.

Is this a remote position or does it require working at a specific location?

This is not a remote position; it is based at the Fort Union location as an in-store leadership role focused on guest services.

What key skills are required for the Service & Engagement Executive Team Leader role?

Key skills include knowledge of guest service fundamentals, building and managing a guest-first team culture, guest engagement and problem-solving, retail business fundamentals like sales trends and inventory management, and team management including recruiting and talent development.

What does Target's company culture emphasize for this role?

Target's culture focuses on helping families discover the joy of everyday life through values that prioritize exceptional guest experiences, building passionate teams of Guest Advocates, and creating a guest-first environment with friendly interactions and service recovery.

Target

Retailer offering diverse consumer goods

About Target

Target Corporation is a retail company that offers a wide range of products, including clothing, electronics, home goods, and groceries, through nearly 2,000 stores and an online platform. Its "Design For All" philosophy allows it to provide high-quality, affordable products that cater to diverse customer needs. Target differentiates itself from competitors with its owned brands and the Target Circle loyalty program, which enhances customer engagement. The company's goal is to support sustainability and community initiatives by giving back 5% of its profits to local communities.

Minneapolis, MinnesotaHeadquarters

2005Year Founded

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Paid Holidays

Paid Vacation

401(k) Retirement Plan

Employee Discounts

Risks

Increased competition from online-only retailers like Amazon threatens Target's market share.

Rising labor costs due to new minimum wage laws could impact profit margins.

Supply chain vulnerabilities from geopolitical tensions may affect inventory and pricing strategies.

Differentiation

Target's 'Design For All' philosophy offers unique, high-quality products at affordable prices.

The Target Circle loyalty program enhances customer engagement and shopping experience.

Target's commitment to sustainability and community support sets it apart from competitors.

Upsides

Experiential retail and 'retailtainment' strategies can boost customer engagement and foot traffic.

Augmented reality integration offers immersive shopping experiences showcasing Target's unique designs.

Omnichannel retail strategies enhance customer experience by integrating online and offline shopping.

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