Executive Team Leader Service and Engagement (Assistant Manager of Front End) West Mifflin, PA at Target

West Mifflin, Pennsylvania, United States

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$60,000 – $120,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Guest service fundamentals and experience building, driving loyalty and managing a guest first team culture across the store
Guest engagement; problem solving and resolution of guest concerns
Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Ability to set and plan department monthly/quarterly workload to support business priorities and manage a team to deliver service and sales goals
Experience managing a team of hourly team members and leaders, and creating Service and Engagement business strategies and goals
Recruiting, selecting and talent management of hourly team members and leaders

Responsibilities

Lead and create a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
Build a team of passionate and knowledgeable team members who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, product and service recovery, driving loyalty and cleanliness standards
Drive total store sales, demonstrate how you, your team, and your departments contribute to and impact total store profitability by supporting in store events, driving loyalty programs, ensuring quality measures are met, etc
Create, lead, and model a culture of executing all best practices as outlined with team onboarding, learning, and required training; help close skill gaps through development, coaching and team interactions
Lead and champion Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience
Anticipate staffing needs, talent plan and recruit – both long and short term
Manage your team to follow-up on training completion, check for understanding

Skills

Guest Service

Team Leadership

Customer Engagement

Problem Solving

Store Operations

Guest Recovery

Digital Services

Checklanes Management

Gift Registry

Drive Up

Target

Retailer offering diverse consumer goods

About Target

Target Corporation is a retail company that offers a wide range of products, including clothing, electronics, home goods, and groceries, through nearly 2,000 stores and an online platform. Its "Design For All" philosophy allows it to provide high-quality, affordable products that cater to diverse customer needs. Target differentiates itself from competitors with its owned brands and the Target Circle loyalty program, which enhances customer engagement. The company's goal is to support sustainability and community initiatives by giving back 5% of its profits to local communities.

Minneapolis, MinnesotaHeadquarters

2005Year Founded

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Sick Leave

Paid Holidays

Paid Vacation

401(k) Retirement Plan

Employee Discounts

Risks

Increased competition from online-only retailers like Amazon threatens Target's market share.

Rising labor costs due to new minimum wage laws could impact profit margins.

Supply chain vulnerabilities from geopolitical tensions may affect inventory and pricing strategies.

Differentiation

Target's 'Design For All' philosophy offers unique, high-quality products at affordable prices.

The Target Circle loyalty program enhances customer engagement and shopping experience.

Target's commitment to sustainability and community support sets it apart from competitors.

Upsides

Experiential retail and 'retailtainment' strategies can boost customer engagement and foot traffic.

Augmented reality integration offers immersive shopping experiences showcasing Target's unique designs.

Omnichannel retail strategies enhance customer experience by integrating online and offline shopping.

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