Executive, Retailer Customer Success (Analytics & Insights) at Nielsen

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Market Research, AnalyticsIndustries

Requirements

University degree in Business, Economics or related field; Marketing specialization is a plus
Passionate in market intelligence, research analysis or Tech & Durables (T&D) industry is an advantage
Fresh graduate or with up to 3 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/market analyst, etc.)
Excellent written and verbal communication; English proficiency is a must
Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts)
Aptitude for numbers and meticulous
Resourceful problem-solving and collaborative team player
Experience in solution and process automation by leveraging technology
Customer-oriented with good people skills; able to interact with a diverse group of clients
Able to prioritize a varied workload, to manage concurrent deadlines while maintaining accuracy
Curiosity drives interest in what moves the market; ability to find potential in percentages
Managing time and deadlines comes naturally; known for impeccable organization
Ability to connect with clients, sift through data for new angles, identify narratives behind numbers, and always looking for what’s next

Responsibilities

Be the day-to-day contact for Retailers clients who contact our Client Support Centre by phone or email; advise on Retail Measurement Service resources and tools, data standards and analyses, audit and calculation methodologies, and other information services
Deliver analyses, charts and reports that are clear, concise and meaningful to clients
Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality
Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency
Key contributor in identifying process improvement opportunities
Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/risks
Document records of client inquiries and resolutions into activity logs and Knowledge Base file shares
Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends
Support senior management on developing Thought Leadership case studies
Collaborate closely with operations and account teams to help client users leverage suite of products/services and make informed business decisions
Handle assignments ranging from data extracts and validation, brand performance analyses, software applications training, creating syndicated reports, to assisting in projects that drive process excellence

Skills

data analysis

brand performance analysis

client support

report generation

syndicated reports

process improvement

KPI monitoring

audit methodologies

data validation

software training

charts and reports

thought leadership

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

Land your dream remote job 3x faster with AI

Try Jobo Free