Executive Receptionist at RPS North America

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Administrative ServicesIndustries

Requirements

High School Diploma (or equivalent)
1-3 years of prior work experience, with strong preference for administrative, reception, or concierge roles
Driven by client satisfaction and delivering 5-star customer service
Strong integrity with solid business ethics
Excellent verbal and written communication skills
Professional attitude and appearance with expert-level customer service skills
Good organizational skills with strong attention to detail
Ability to maintain confidentiality and handle sensitive information appropriately
Strong aptitude in managing time effectively and juggling multiple tasks
Results-oriented and driven to meet goals
Works well with both internal and external teams
Fast learner, adaptable, and flexible to handle change or adverse situations
Good at following instructions and responding to immediate needs
Ability to handle multiple tasks simultaneously and prioritize effectively
Proactive, seeks out additional work during downtime, and has a task-driven personality
Comfortable working independently and capable of completing projects autonomously

Responsibilities

Provide 5-star customer service to all employees and visitors across all forms of communication
Answer incoming telephone calls and route callers to the appropriate person or department in a professional and friendly manner
Log visitors into the system and ensure adherence to corporate policies, including signing the Non-Disclosure Agreement (NDA)
Activate temporary employee badges, manage access cards, and escalate security issues when necessary
Assist with office administration tasks, such as scheduling meeting rooms, ordering catering, and providing light administrative support
Stock and inventory food and beverages for meetings and events, ensuring replenishment of areas like the barista, pantry, conference rooms, and kitchen
Set up and break down conference rooms for meetings, events, and other onsite gatherings
Assist with minor facility needs, including light cleaning duties, monitoring office supplies, and performing small maintenance tasks
Assist with mail services by sorting and distributing mail, receiving/tracking packages, and notifying employees of deliveries
Provide reception and mail/office services coverage as needed
Proactively seek additional tasks during downtime and ensure reception and work areas remain neat and organized
Build professional relationships with clients, colleagues, and teams while maintaining composure and professionalism
Provide training and guidance for backup personnel on policies and procedures

Skills

Customer Service

Telephone Etiquette

Visitor Management

Hospitality

Mail Sorting

Office Administration

Scheduling

Inventory Management

Catering Coordination

Access Control

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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