Executive Director, Partner Network Deployment & Operations at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Lead a U.S.-based team of program managers, engineers, and operations specialists
Build, optimize, and right-size team capabilities, addressing skills gaps

Responsibilities

Define and drive operations strategy for syndicated products and access network solutions, optimizing service delivery models to meet evolving partner needs
Lead business transformation initiatives in managed service environments, ensuring scalable support and operational excellence
Partner with senior leaders across Entertainment, Connectivity, and Access Business Units to align operational readiness with product roadmaps and customer objectives
Develop and implement transformative delivery and support models that enable scalability, efficiency, and customer success
Own senior operational relationships with customer operations leaders, serving as their expert advisor and primary line of escalation
Collaborate with Account Management to ensure customer needs are fully addressed in deployment and ongoing operations
Establish standardized operational criteria for product trials (entry/exit checkpoints) across people, processes, and tooling
Develop customer-specific operational mechanisms to drive adoption, minimize support costs, and ensure success
Oversee readiness and sustaining operations for syndicated products, ensuring SLAs and KPIs are consistently met
Partner with Reliability Engineering, Data Engineering, and Product teams to proactively monitor and address operational impact
Prioritize team Level of Effort for all new products and programs aligning with Account Management, Product, and Engineering on deployment plans
Assess impact to monthly and quarterly support plans across portfolio
Manage tooling strategy and roadmap to align with evolving product and customer requirements
Ensure compliance with regulatory, security, and operational standards
Lead and develop a U.S.-based team of program managers, engineers, and operations specialists

Skills

Operational Strategy

Team Leadership

Service Operations

Product Launch

Customer Relationship Management

Strategic Leadership

Managed Services

Network Deployment

Scalable Operations

Business Transformation

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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