Job Description

Employment Type: Full time Work Schedule: Standard (Mon-Fri) Environmental Conditions: Office Location Type: [Information not provided] Salary: [Information not provided]

Position Overview

This opportunity is for potential future needs within the organization. The role provides strategic direction across all therapeutic areas and other divisions and business units across PPD to ensure compliance and consistent delivery of the strategic partnership model (operations, quality, and financial standards). The position collaborates and influences functional leads and other key internal stakeholders on operational and strategic priorities to promote collaboration and creativity to achieve partnership goals. It monitors and influences internal operations to minimize potential for risk and maximize client satisfaction. The role is responsible for achieving overall partnership financial and operational goals as assigned and collaborates with leadership in all functional areas to develop and improve partnership processes. Additionally, it works with Business Development to secure new business through client presentations and proposal development. The role may be responsible to evaluate, co-develop, and/or implement client-specific partnership business processes, inclusive of partnership change management.

Responsibilities

• Communicates partnership expectations, applicable corporate goals, key client-specific updates, Master Service Agreement(s) (MSAs) terms, and client-specific rules of engagement as it relates to overall program, project, or service-level delivery.
• Creates, compiles, and manages operational, quality, and financial standards by utilizing systems, tools, and reports to identify trends in risks and/or issues (i.e., key performance indicators, key quality indicators, key relationship indicators, etc.) that present opportunities to leverage risk mitigation or PPD solutions across the portfolio and/or a single study/contract.
• Ensures timely and thorough follow-up to actions identified at the Partnership Level, such as PPD Quality Risk Management process, client or joint client/PPD Quality Counsels, and governance meetings.
• Partners with cross-functional leadership on the continuous development and improvement of business processes to support teams and to ensure that work is uniform, complete, and managed appropriately.
• Develops excellent working relationships with internal colleagues and leaders responsible for the delivery of projects and services to improve information exchange, project delivery, and understanding between groups.
• Ensures coordination across geographies, therapeutic areas, and functions to achieve superior delivery of projects and services.
• Assists the Business Development team to enable business expansion of the portfolio (e.g., bid defenses and capability meetings).
• Serves as a customer's operations point of contact and escalation support person for operational issues/discussions.
• Communicates with sponsors regularly to identify potential problem areas and acts quickly to remove the risk/resolve the issue.
• Serves as the facilitator and/or lead for customer’s Executive, Operational, and/or Cross-functional governance engagements.

Education and Experience

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 15+ years).
• 8+ years of management responsibility.
• Advanced leadership skills.
• In some cases, an equivalency, consisting of a combination of appropriate education, training, and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities

• Effective oral and written communication skills, including the ability to communicate in English, both orally and in writing.
• Ability to influence internal and external stakeholders to fulfill [Information incomplete].