Exception Operations Manager

United States

Apply with AI Apply

$96,000 – $154,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Neobank, Financial ServicesIndustries

Requirements

The ideal candidate will have over 4 years of experience in exception management, reconciliation, or transaction operations within the fintech, banking, or payments industry. They should possess strong analytical problem-solving skills, the ability to influence cross-functional teams, and a proven track record of process improvement and familiarity with financial regulations and payment networks. A high ownership mentality and comfort with ambiguity are also essential.

Responsibilities

The Exception Operations Manager will be responsible for investigating and resolving payment discrepancies, transactional anomalies, and regulatory issues by partnering with processors, banks, and internal teams. They will analyze recurring issues to identify root causes and implement solutions, collaborate with Engineering, Product, Compliance, and Risk to enhance the platform through automation and process improvements, and build strong relationships with third-party processors and banks. Additionally, they will present performance metrics and recommendations to leadership, develop best practices through playbooks and process documentation, and ensure consistent, scalable operations.

Skills

Financial Transaction Resolution

Data Analysis

Root Cause Analysis

Process Improvement

Automation

Risk Management

Compliance

Stakeholder Management

KPI Reporting

Problem Solving

Dave

Mobile app for fee-free financial services

About Dave

Dave is a financial technology company that helps individuals manage their finances through a mobile app. The app offers various financial services, including cash advances on upcoming paychecks without interest or credit checks, which helps users avoid overdraft fees. It targets lower to middle-income individuals who may struggle with traditional banking services, providing a fee-free banking experience with no overdraft, minimum balance, or ATM fees at over 32,000 locations. Dave generates revenue through subscription fees and optional services, such as helping users find side jobs and offering a credit-building service through LevelCredit. The app is designed to be user-friendly and non-judgmental, making it easier for users to navigate their financial lives. Dave's goal is to provide accessible banking services that empower individuals to manage their finances effectively.

West Hollywood, CaliforniaHeadquarters

2016Year Founded

$366MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Flexible work hours & remote culture

Medical, dental, & vision

Generous PTO

401k with match

Flexible PTO

All-company in-person events

Risks

FTC and DOJ lawsuits for deceptive practices could harm Dave's reputation and finances.

Regulatory challenges during Frisch's appointment may indicate internal instability.

New CFPB rule might affect Dave's revenue model, impacting financial services offered.

Differentiation

Dave offers fee-free banking services, unlike traditional banks with hidden charges.

The app provides cash advances without interest or credit checks, aiding financial stability.

Dave's 'Side Hustle' feature helps users find additional income opportunities.

Upsides

Participation in Socure's consortium enhances fraud prevention, boosting customer trust.

Kevin Frisch's appointment as CMO may improve brand positioning and customer acquisition.

CFPB's overdraft rule aligns with Dave's model, attracting dissatisfied bank customers.

Land your dream remote job 3x faster with AI

Try Jobo Free