Event Services Director at The Walt Disney Company

Lake Buena Vista, Florida, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Entertainment, Theme ParksIndustries

Requirements

At least seven plus years of Event Services or Sales experience, preferably in a resort environment
At least three years of leadership or formal mentoring experience
Hospitality experience in a group convention environment within the past two years
Strategic understanding of the business objectives associated with different markets and what clients are trying to accomplish
Ability to proactively anticipate any potential group challenges and provide outstanding solutions tailored to the client
Preferred Qualifications
Knowledge of all convention resort function space and all Theme Park venues
Understanding of the end-to-end sales process to be used to assist in converting business and upselling
Thorough understanding of Rooms and related line of business
Build and maintain strong relationships with operating partners
Ability to seek constructive resolutions to issues and resolve them effectively
Develop action plans with the Hotel/Cast which is vital when Client feedback reflects negative experiences
Demonstrated ability to build outstanding and innovative experiences to exceed Client expectations through effective consultative skill application
Effective problem-solving skills with a focus on removing barriers
Confirmed understanding of Food & Beverage and Entertainment line of business
Proven success that demonstrates strong sales and presentation skills
Theoretical and practical understanding of rooms, food & beverage operations and contracting
Knowledge of Group & Convention contract management
Understanding of market segment (corporate, incentive, associations) and Meetings

Responsibilities

Ensure the Event Consultants and Event Services Managers are upselling and achieving financial goals
Be an active member of two resort leadership teams and influence operating partners, to ensure Group Guest experience is maintained at a high level
Lead Cast Members on their performance, to ensure continuous growth and development
Participate in monthly forecast meetings
Compile forecast and variance justifications for Catering Food & Beverage and Disney Event Group revenue
Define and execute the annual sales strategy plan
Develop innovative and creative meeting and event solutions representative of the Disney brand
Assist Resort Sales team by participating in sales site visits to help bring together future business
Remove barriers so that Cast Members can effectively perform their role
Be responsible for recruiting and finding right fit talent
Manage resources to ensure your team optimally meets the needs of clients and internal partners at multiple resorts
Support Event Services Managers to ensure that all contractual obligations are met
Assist with contract language requests to ensure business moves forward
Be engaged with all aspects of Resort renovation and construction, to infuse the group guest perspective. Mitigate impact to guest experience. Be a problem solver with Engineering and Facilities Asset Management
Work together with Operations on various aspects of future convention events
Ensure the local training effort for new Cast is in place and lead all aspects of ongoing training for all Cast