espert(-ka) relacji z klientem at Santander

Poznań, Greater Poland Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, FinanceIndustries

Requirements

Higher Education
Over 3 years of experience in banking and sales of banking services and products, including investment products
Strong interpersonal skills and a desire to build long-term relationships based on trust
Ability to set ambitious goals and thrive on achieving them
Comfort working both independently and as part of a team
Desire for professional development and acquiring new skills within the Select, Mortgage, SME, or other relevant specializations
Ability to communicate in English at a communicative level, enabling contact with foreign clients and assistance in selecting appropriate banking products
Category B driving license preferred

Responsibilities

Handling complex client needs and supporting them in selecting the best banking products and services
Providing professional service and ensuring positive customer experiences during branch visits
Offering and promoting bank products
Achieving individual and team sales targets, with monthly bonuses awarded at an attractive level
Conducting telephone and direct contact with clients
Building long-term relationships with clients and acquiring new ones
Working in accordance with regulations and standards in all distribution channels

Skills

Key technologies and capabilities for this role

BankingSalesInvestment ProductsClient Relationship ManagementCustomer ServiceInterpersonal SkillsEnglishSales TargetsMortgageSME

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include a permanent employment contract after an initial 7-month period, life insurance, private medical care with Medicover (including optional dental), employee loans, a cafeteria system for activities, and potential preschool funding.

Is this a remote or onsite position?

This is a stationary onsite position in a branch in Poznań, Poland.

What experience and skills are required for this role?

Candidates need higher education, over 3 years of experience in banking and sales including investment products, strong interpersonal skills for building trust-based relationships, ability to achieve ambitious goals, teamwork and independent work comfort, communicative English, and desire for professional development.

What is the salary or compensation structure?

Salary is not specified, but the role includes participation in an attractive bonus system with a guaranteed bonus during onboarding and monthly bonuses for sales targets.

What does the company value in its culture?

The company values relationships with people, providing the best customer experience in the financial sector, and is part of one of the three largest banks in Poland and the Santander Group.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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