Principal Consultant, Change Management
ServiceRocketSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- Bachelor’s degree or military experience
- At least 5 years of experience in corporate communications, multi-channel marketing, internal business communications, or leading organizational change and communication projects
- At least 5 years of experience in planning, execution, and analysis of communication programs
- Experience developing and executing successful change strategies including executive-level leader communications support, associate experiences, etc
- Exceptionally strong written and verbal communication skills
- Ability to present complex subject matter in a clear, concise, and compelling manner
- Expertise in relationship building with proven ability to work effectively with multiple constituents, including peers, executive leaders, and senior management
- Self-motivated with strong organizational skills, attention to detail, and ability to prioritize
- Strong presentation skills and engaging professional presence
- Easily adapts to change and takes on a growth mindset approach
- Preferred Qualifications
- Master’s in Marketing or Communications or Business Administration
- 9+ years of experience in one or more of the following: corporate communications, internal business communications, or leading large-scale organizational change and communication projects
- 4+ years of experience working with a technology-oriented company
- 2+ years of experience working in an environment that leverages Agile principles to organize work
Responsibilities
- Build and execute strategic change management plans including executive-level communications (written & verbal), associate experiences, etc
- Write, proofread, and edit communications needed to support strategic plans
- Effectively leverage a suite of communication channels - like email, Slack, newsletters, Pulse pages, etc
- Work effectively in cross-functional teams to advance the team and leadership’s change strategy and implement a range of creative solutions to reach key target audiences
- Development of initial training materials to support change initiatives; monitoring ongoing
- Support monitoring of Testing Plans, Change Management Plans and execution of the Product Warranty period to ensure seamless transition to BAU
Skills
Change Management
Stakeholder Management
Executive Communications
Strategic Planning
Content Creation
Proofreading
Editing
Risk Management
Campaign Management
Data Analysis
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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