Product Support Specialist I - Remote (SA)
XplorSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information TechnologyIndustries
Requirements
Candidates should possess proven experience in basic hardware and operating system familiarity, strong attention to detail and accuracy, and the ability to multitask. They must also have excellent interpersonal skills, excellent verbal and written skills, and excellent customer service skills. A current Australian driver’s license and the ability to pass the company’s background check requirements, including a National Police Check and DHS checks, are essential.
Responsibilities
The Field Services Technician will provide high-quality desktop support to all types of users, including executive level, conducting initial set up and support of laptops, desktops, mobiles, and peripherals. They will offer face-to-face, telephone, and remote support, complete routine hardware maintenance, accurately manage and track business assets and requests, prioritize support requests, record service details, maintain awareness of safety, work within assigned time limits, and function effectively in a fast-paced environment while building strong customer relationships and collaborating with team members.
Skills
Hardware Support
Operating Systems
Customer Service
Asset Management
Troubleshooting
Remote Support
Desktop Support
Peripheral Support
Data Recording
DXC Technology
IT services for enterprise modernization and management
About DXC Technology
DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.
Key Metrics
McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees