[Remote] Enterprise Transformation Lead – Process Engineer at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

Bachelor’s degree in business or related field, or equivalent experience
Minimum 7 years’ process engineering experience in a corporate or consulting environment
Black Belt Six Sigma certification
Expertise in Six Sigma, process improvement methodologies, and tools
Proven leadership experience managing strategic and operational initiatives
Experience with management consulting methodologies and frameworks
Presentation skills with executive presence and emotional intelligence
Demonstrated ability to lead complex and ambiguous programs, translating data into actionable solutions
Strong strategic thinking, execution, decision-making, thought leadership, and change management knowledge
Demonstrated ability to articulate ideas effectively in both written and oral forms
Ability to facilitate meetings with multiple participants of varying levels capturing relevant information
Proficient in Microsoft Office Suite (Outlook, Teams, PowerPoint, Word, and Excel)
Alignment with Humana’s values and culture
Strong organizational and stakeholder management skills, including effective oral and written communication

Responsibilities

Serve as Enterprise Transformation Lead – Process Engineer supporting Shared Services for the Insurance Segment
Collaborate with leaders across the organization to define, evaluate, and drive strategic initiatives
Lead complex consulting engagements, report outcomes to strategy leader and executive stakeholders, and provide ongoing strategic guidance across multiple initiatives
Partner with stakeholders to shape scope, manage engagements, and deliver results that align with business objectives
Lead problem-solving and process improvement projects to identify revenue opportunities and enhance operational efficiency
Provide guidance, coaching, and constructive feedback to engagement teams
Manage and coach project teams, including training Green Belts, and oversee large-scale initiatives
Apply advanced knowledge of Six Sigma (DMAIC) to identify and eliminate non-value-added activities
Develop business cases and communicate findings and recommendations to executive leadership
Build collaborative relationships with business areas and leadership to improve member and provider experiences
Advise executives on functional strategies with significant business impact
Exercise independent judgment in resolving complex issues
Contribute to Communities of Practice, guide transformation practices, and provide strategic consultation to senior leaders
Manage complex, cross-functional process engagements to deliver sustainable business outcomes using structured methodologies and business agility
Conduct independent analysis of operations, root cause identification, and cost-benefit assessments to inform strategic investment decisions and identify process improvement opportunities

Skills

Six Sigma

DMAIC

Process Improvement

Lean

Business Process Management

Root Cause Analysis

Business Case Development

Project Management

Stakeholder Management

Change Management

Coaching

Green Belt Training

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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