Enterprise Support Specialist (EMEA) at Wise

Tallinn, Harju County, Estonia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, TechnologyIndustries

Requirements

Experience in working with Microsoft Office tools
Proven experience in customer support, ideally within a tech-driven or enterprise-level environment
Exceptional attention to detail and accountability in managing customer queries and issues
Strong time management skills and the ability to prioritize tasks effectively
Analytical mindset with the ability to break down complex problems and find creative, outside-of-the-box solutions
Excellent communication and collaboration skills, with the ability to work well in a team environment
A proactive and flexible approach to work, with the ability to adapt to new challenges and customer requirements
Strong problem-solving capabilities and the ability to think critically in high-pressure situations

Responsibilities

Provide high-quality customer support to enterprise clients, ensuring their inquiries and issues are addressed in a timely and professional manner
Troubleshoot and resolve complex platform-related issues, using a combination of analytical thinking and creative problem-solving
Collaborate with cross-functional teams to provide consistent, tailored support and solutions to our enterprise clients
Maintain detailed and accurate records of customer interactions, issues, and resolutions
Demonstrate flexibility in supporting a variety of customer needs and evolving project requirements
Ensure that all customer inquiries are resolved with high attention to detail, accountability, and ownership
Data analysis to provide insights to internal teams and partners to solve critical problems

Skills

Customer Support

Troubleshooting

Problem-Solving

Data Analysis

Microsoft Office

Analytical Thinking

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.

Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.

Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.

The company provides a multi-currency account for ex-pats, freelancers, and travelers.

Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.

Expansion into India's remittance market presents significant growth opportunities for Wise.

API integrations offer additional revenue streams and market penetration for Wise.

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