Enterprise Solutions Associate at Relay Robotics

San Antonio, Texas, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, RoboticsIndustries

Requirements

1–3 years of experience in operations, technology support, field services, or solution delivery
Strong communication skills and comfort working directly with customer stakeholders
Ability to manage multiple tasks, coordinate with cross-functional teams, and work independently
Willingness to travel to customer sites (20–40%)
Preferred: Experience with hardware/software deployments, mobile devices, or automation technology
Preferred: Previous exposure to logistics workflows, hospital support services, or clinical project work
Preferred: Experience delivering training or supporting end-users in a healthcare environment
Preferred: Located in state of Florida

Responsibilities

Assist in gathering customer requirements, workflow details, and site information
Support solution architects in preparing diagrams, assessments, and configuration plans
Participate in customer discovery calls and pre-deployment planning sessions
Support project managers in executing deployment plans and tracking progress
Assist with on-site robot setup, route mapping, testing, and configuration
Prepare documentation, schedules, and resource plans for go-live activities
Help coordinate cross-functional work between Engineering, Field Ops, and Customer teams
Deliver or support training sessions for hospital staff across labs, pharmacy, and support services
Help create training materials, job aids, and workflow guides
Monitor early usage, gather feedback, and help customers reach stable adoption
Track utilization metrics, delivery volumes, and customer feedback
Identify opportunities for workflow optimization or new use cases
Assist senior team members in preparing expansion proposals and recommendations
Maintain strong working relationships with customer champions and departments
Document best practices, lessons learned, and customer requirements
Provide field feedback to Product and Engineering teams
Support the creation of deployment playbooks, checklists, and internal processes

Skills

Key technologies and capabilities for this role

healthcare operationstechnology implementationworkflow designrobotics deploymentroute mappingstaff trainingproject managementcustomer requirements gatheringsite assessmentconfiguration planning

Questions & Answers

Common questions about this position

What experience is required for the Enterprise Solutions Associate role?

The role requires 1–3 years of experience in operations, technology support, field services, or solution delivery.

Is travel required for this position?

Yes, there is a willingness to travel to customer sites required, estimated at 20–40%.

What are the key skills needed for this job?

Strong communication skills for working directly with customer stakeholders, ability to manage multiple tasks, coordinate with cross-functional teams, and work independently are essential.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this position?

Candidates with 1–3 years in operations, technology support, field services, or solution delivery, plus strong communication skills, cross-functional coordination experience, and willingness to travel 20–40% will stand out, especially with healthcare or robotics background.

Relay Robotics

Develops autonomous delivery and service robots

About Relay Robotics

Relay Robotics develops autonomous mobile delivery and service robots designed to work alongside humans in various industries, particularly healthcare and hospitality. Their robots perform essential tasks such as transporting pharmacy orders and specimen samples in hospitals, allowing healthcare staff to concentrate on patient care. Equipped with secure payload RFID scanning, these robots ensure a reliable chain of custody for transported items, setting them apart from competitors. In the hospitality sector, their service robots assist hotels by managing routine tasks, enabling staff to focus on providing personalized guest experiences. Relay Robotics operates on a business model that includes selling and leasing robots, along with offering maintenance and support services, ensuring consistent revenue. The company's goal is to enhance operational efficiency and improve service delivery while promoting respect, dignity, and teamwork through technology.

San Jose, CaliforniaHeadquarters

2013Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Robotics & Automation, Healthcare, Consumer GoodsIndustries

51-200Employees

Risks

Competition from companies like Starship Technologies threatens Relay Robotics' market share.

Potential regulatory changes could increase compliance costs for indoor robots.

Rapid expansion may lead to integration challenges and operational disruptions.

Differentiation

Relay Robotics specializes in autonomous service robots for healthcare and hospitality sectors.

The company integrates RFID technology for secure and reliable delivery in healthcare.

Relay Robotics supports open-source software, fostering innovation and collaboration.

Upsides

Growing demand for contact-free solutions boosts Relay Robotics' market potential post-pandemic.

Increased adoption of robots in healthcare improves efficiency and reduces human error.

Hospitality industry's focus on technology enhances demand for Relay's service robots.

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