Enterprise Restaurant - Account Executive at Global Payments

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Fintech, RestaurantIndustries

Requirements

Bachelor’s degree in Business, Marketing, Hospitality, or related field
5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth
Attention to detail
Excellent communication and interpersonal skills, including executive presence
Self-Starter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work cross-functionally and influence internal teams
Strategic thinker with a strong customer-first mindset
Experience with Salesforce, project management tools such as JIRA, and the Google suite of products (preferred: Salesforce experience, experience with large, multi-location restaurant brands, Microsoft Office and/or Google suite)

Responsibilities

Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accounts
Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction
Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial
Support QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders
Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status
Monitor account health, including contract renewals, support trends, and satisfaction metrics
Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures
Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale
KEY ACCOUNTABILITY: Net revenue growth, Account retention & renewals, Customer satisfaction / NPS, Timely and effective issue resolution, Strategic relationship development, Execution of account growth plans