Manager, Enterprise Operations (APAC)

Employment Type: Full-time Location Type: Remote

Company Information

BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses. We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

About Feedonomics

Ever wonder how products appear on Amazon or how Google knows what’s in stock nearby? That’s Feedonomics behind the scenes. As a BigCommerce brand, Feedonomics is a leading product feed management platform that helps brands, retailers, and agencies list and optimize products across top ecommerce channels worldwide. We manage everything from onboarding to ongoing feed optimization, enabling our clients to scale faster with less effort. Since 2014, Feedonomics has earned a strong reputation for our full-service model, people-first culture, and powerful technology—all rooted in a commitment to excellence.

Position Overview

The Manager, Enterprise Operations (APAC) will lead, train, and empower team members across our APAC region, including Enterprise Feed Managers, Support Specialists, and Onboarding Feed Coordinators. You will serve as the primary point of escalation for internal and external clients, while overseeing work distribution, ensuring operational excellence, and delivering best-in-class service to each APAC client.

Responsibilities

• Lead and manage a high-performing team of Enterprise Feed Managers, Support Specialists, and Onboarding team members.
• Conduct regular quality checks, identify training needs, and provide coaching to promote career development and achieve production goals.
• Independently manage client escalations, partnering with cross-functional teams for root-cause analysis and resolution.
• Review and analyze performance reports to provide actionable insights.
• Continuously evaluate and enhance operational processes to drive productivity and maintain high-quality standards.
• Ensure precise documentation of client time and account details within internal systems.
• Oversee troubleshooting and resolution of data import issues, ensuring data integrity and addressing product attribute mismatches.
• Guide the team in configuring and mapping attributes across file types (delimited, XML, custom scripts, APIs).
• Apply best practices for feed optimization, including sorting, filtering, and structuring large data sets.
• Ensure feed quality assurance compliance and adherence to industry standards.
• Provide comprehensive weekly reports to leadership with key performance metrics and insights.
• Collaborate with paid search channels and affiliate networks to align feed requirements and expectations.
• Participate in Strategic Business Reviews to unearth upsell opportunities.

Requirements

• 4+ years of leadership experience in client operations or a related field.
• Proven experience leading technical teams.
• Strong strategic thinking, analytical, and problem-solving skills.
• Excellent communication skills — written, verbal, and presentation.
• Highly organized with strong relationship management and project management abilities.
• Expertise with major social media platforms and feed distribution requirements.
• Proficient with Software, CRM and project management tools (e.g., Monday.com, HubSpot, Zoho, Toggl).
• Strong Excel/Google Sheets skills.
• Bachelor’s degree in Business Management, Computer Science, Marketing, or equivalent work experience preferred.

Diversity, Equity, and Inclusion at BigCommerce

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