Senior Enterprise Implementation Manager
ArcadiaSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Electronic Design Automation (EDA)Industries
Requirements
Candidates should possess a Bachelor’s or Master’s degree in Electrical Engineering, Mechanical Engineering, or a related field, and a minimum of 5 years of experience in customer success, account management, or a client-facing role within Electronic Design Automation (EDA). Experience with PCB ECAD Library/component management, PLM, and databases is desirable.
Responsibilities
The Enterprise Implementation Manager (EIM) will be assigned to customers post-deal closure, ensuring they understand and experience the value of Altium’s Enterprise solutions (AES). They will enable the customer’s successful implementation of AES, drive adoption and usage of AES, serve as the post-sale point of contact, handle escalations, collaborate with Customer Success and R&D to resolve issues and propose solutions, work with Solution Architects and R&D to address software issues, build customer relationships, reduce churn, enable client expansion, and promote a customer-focused culture across Altium.
Skills
Strategic Thinking
Stakeholder Management
Project Management
Customer Relationship
Process Improvement
Technical Support Coordination
Cross-functional Collaboration
Emotional Intelligence
Altium
Software solutions for PCB design automation
About Altium
Altium offers software solutions for designing printed circuit boards (PCBs) in the electronic design automation (EDA) industry. Its main product, Altium 365, enables real-time collaboration and effective data management for PCB design projects, ensuring high reliability across various regions. The company operates on a subscription-based model, providing different tiers of software and optional add-on services to meet diverse customer needs. Altium's goal is to facilitate efficient and collaborative PCB design for a wide range of industries.
Key Metrics
San Diego, CaliforniaHeadquarters
1985Year Founded
$6.9MTotal Funding
IPOCompany Stage
Hardware, Enterprise SoftwareIndustries
1-10Employees