Enterprise Customer Success Manager - NV at edmentum

Nevada, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Education Technology, K-12 EducationIndustries

Requirements

Required to reside in Las Vegas
Master’s degree in Education strongly preferred
7+ years of combined experience leading education technology implementation
3+ years of experience supporting SaaS K-12 program implementation
Strong leadership skills, including a history of leadership in a K-12 school district
Ability to communicate persuasively and effectively both verbally and in writing across all levels of a district, from superintendent to teacher

Responsibilities

Design client-facing implementation plans and timelines by learning about client resources, conducting a needs analysis, and determining goals and evaluation metrics
Serve as an escalation point to facilitate the resolution of unexpected issues
Develop and communicate risk management plans as needed to ensure successful implementation outcomes
Work with customers in large school districts, supporting district leadership, school leadership, and teachers
Build implementations that scale and are aligned with district strategic plans
Map and build strong relationships throughout the customer organization and develop effective communication, engagement, and buy-in from principals, directors, and cabinet-level stakeholders
Own the implementation of program outcomes from start to finish, with deep knowledge of Edmentum’s products, State accountability plans, assessments, curriculum requirements, and key classroom trends
Monitor and maintain high levels of customer satisfaction, while managing expectations
Increase adoption of Edmentum programs by providing strategic thought partnership to drive programs forward, build capacity, increase fidelity, and ensure achievement of customer goals and outcomes
Support sales by demonstrating credibility and high levels of expertise in meetings and partnering with Sales to promote future growth based on exceeding revenue and retention goals
Ensure all stakeholders have a 360-degree view of customer health by maintaining accurate communications, schedules, and customer records
Maximize client renewal and growth rates by cultivating implementations that get results, evaluating data, sharing progress and results to key stakeholders, and intervening when implementations are not meeting expectations
Position the capabilities of Edmentum solutions and promote proven implementation models during the sales process

Skills

Key technologies and capabilities for this role

Strategic PlanningImplementation ManagementClient Relationship ManagementData AnalysisChange ManagementRisk ManagementStakeholder CommunicationNeeds AnalysisSales Enablement

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, Edmentum is a Remote First organization.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Enterprise Customer Success Manager role?

The role requires strategic thinking, effective communication at all levels, change management, tenacity, and attention to detail.

What is the company culture like at Edmentum?

Edmentum is a dynamic, educator and student-focused company with a strong commitment to excellence, innovation, and customer satisfaction.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates will have experience in strategic implementation planning, client relationship management in large school districts, deep product knowledge, and the ability to drive program adoption and customer satisfaction.

edmentum

Educational technology solutions for K-12 schools

About edmentum

Edmentum creates educational technology solutions designed to improve student outcomes in K-12 education. Their products help educators address learning challenges such as knowledge gaps, concept mastery, and credit recovery by providing data-driven tools that tailor educational experiences to individual student needs. Edmentum serves a wide range of clients, impacting over 43,000 schools and 5.2 million students across the U.S. and more than 100 countries. Unlike many competitors, Edmentum focuses on integrating its solutions into existing school curriculums, allowing teachers to offer personalized learning experiences. The company's goal is to enhance the educational journey of students by equipping educators with effective tools and fostering strong relationships with them.

Bloomington, IndianaHeadquarters

1960Year Founded

$42MTotal Funding

DEBTCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Wellness Program

Risks

Emerging EdTech startups offer innovative solutions at lower costs, threatening market share.

Rapid technological advancements may outpace Edmentum's platform updates, risking obsolescence.

Data privacy regulations could increase operational costs and complexity for Edmentum.

Differentiation

Edmentum offers data-driven solutions tailored to individual student needs.

The company integrates durable skills into middle school career exploration courses.

Edmentum supports K-12 educators with tools for knowledge gaps and credit recovery.

Upsides

Growing demand for personalized learning solutions post-COVID-19 benefits Edmentum.

Partnership with America Succeeds enhances Edmentum's career exploration offerings.

AI-driven educational tools trend aligns with Edmentum's data-driven approach.

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